Second Service Manager

Hy-Vee - Madison, WI

Part-time - Mid Level

Madison, WI

501-1,000 employees

Food and Beverage Retailers

About the position

The Second Service Manager at Hy-Vee is responsible for providing exceptional customer service while overseeing sales floor operations. This role involves managing employee relations, ensuring compliance with store policies, and maintaining a friendly and efficient shopping environment. The position requires a proactive approach to customer interactions and employee training, contributing to a positive atmosphere in the grocery department.

Responsibilities

• Provides prompt, efficient, and friendly customer service.
• Monitors and maintains sales floor operations and necessary technology.
• Handles customer and employee relations effectively.
• Creates a friendly atmosphere by encouraging employee-customer interactions.
• Trains employees in store policies and procedures.
• Ensures cleanliness and maintenance of the store and equipment.
• Orders merchandise and verifies delivery quality.
• Recruits and interviews job applicants.
• Ensures compliance with established policies and procedures.
• Coordinates backroom facilities and equipment.

Requirements

• High school diploma or GED required.
• 1 year of experience in a grocery store or similar environment.
• Ability to solve practical problems and interpret instructions.
• Basic arithmetic skills for calculations involving fractions, decimals, and percentages.

Nice-to-haves

• Experience in a supervisory role.
• Knowledge of merchandising and pricing strategies.

Benefits

• Flexible scheduling options.
• Employee discounts on store products.