Second Shift Parts Counter Representative

I-State Truck Center - Billings, MT

Full-time - Entry Level

Billings, MT

1,001-5,000 employees

Repair and Maintenance

About the position

The Second Shift Parts Counter Representative at I-State Truck Center plays a vital role in assisting customers and technicians with their heavy-duty truck parts needs. This position involves providing exceptional customer service, accurately processing transactions, and maintaining inventory levels. The representative will also participate in an after-hours on-call rotation, ensuring that customer needs are met even outside regular hours.

Responsibilities

• Lookup, price, and purchase parts for on highway diesel trucks, off-highway, and mining equipment
• Fill requisitions, work orders, or requests for materials, tools, or other stock items and distribute items to technicians
• Enter and pick customer orders from stock
• Drive to local vendors and pick up parts and material for orders
• Greet customers in a friendly and professional manner
• Utilize computerized inventory systems to locate parts and check availability
• Process parts orders accurately and efficiently, including invoicing and accepting payment
• Maintain a clean and organized parts counter and work area
• Assist with receiving and stocking parts shipments
• Conduct regular inventory counts and reconcile discrepancies

Requirements

• High school diploma or equivalent
• Previous experience in a customer service or retail environment, preferably in automotive or heavy-duty equipment parts sales
• Strong communication and interpersonal skills
• Proficiency in using computerized inventory systems and basic computer applications
• Ability to lift and move heavy objects, as necessary
• Detail-oriented with a commitment to accuracy
• Ability to work independently as well as part of a team
• Flexibility to work weekends or evenings, as needed

Nice-to-haves

• Experience working with automotive or heavy equipment parts and accessories
• Knowledge of heavy-duty truck and equipment systems and components
• Familiarity with automotive parts cataloging systems (e.g., Electronic Parts Catalog)
• Prior experience using point-of-sale (POS) systems

Benefits

• Competitive Wages - Be paid your worth!
• Tool program - available
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month
• Paid Time Off - (PTO) starts accruing day one of your full-time employment
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate
• PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement
• Pet Insurance - We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face
• Paid Health and Well-being screening - for employees and their spouse