Secretary - NYU Langone Ambulatory Care Lake Success - OB/GYN

$51,206 - $51,206/Yr

NYU Langone Health - Lake Success, NY

Full-time - Entry Level

Lake Success, NY

501-1,000 employees

Hospitals

About the position

NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments, and other administrative duties as needed. The Secretary will be responsible for ensuring a positive patient experience throughout all interactions, whether in person or via phone. This includes optimizing provider schedules, maintaining patient records, verifying insurance information, and managing office inventory. The role also involves performing intake functions, monitoring appointment reports, and ensuring compliance with HIPAA standards. The Secretary will serve as a brand ambassador for NYU Langone Health, promoting excellence in patient experience during every encounter. This includes proactively anticipating patient needs, participating in service recovery, and collaborating with colleagues to ensure timely resolution of patient inquiries. The position requires excellent organizational, interpersonal, and communication skills, as well as the ability to thrive in a team-oriented environment that prioritizes positive patient care experiences.

Responsibilities

• Greets patients professionally both in person and on the phone
• Answers patient questions and/or properly refers questions and issues to the appropriate contact
• Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates
• Promotes a positive patient experience throughout all patient interactions in person or by phone or other media
• Ensures availability of treatment information by retrieving and updating patient records
• Verifies insurance information and obtains information needed to schedule and bill for services
• Maintains office inventory and equipment by anticipating supply needs and expediting supply orders
• Performs other duties as needed
• Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection
• Monitors Department Appointment Report (DAR) for checkmate 'kick-outs', appointment notes, insurance flags, and/or patients who need further assistance
• Gathers all patient demographic related data and materials from patients and/or their representatives
• Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically and collects insurance referral if applicable
• Advises and/or collects patient and financial related documents and policies for patient visits including HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc.
• Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo
• Promotes the utilization of Check Mate kiosks
• Scans all necessary documents into Epic
• Monitors waiting areas to identify and communicate wait times
• Performs check-out functions including providing after visit summary information, scheduling follow-up visits, procedures and referrals, and collecting any time-of-service payments as needed
• Answers phone calls and requests in a professional and patient friendly manner
• Schedules routine appointments and follow ups for visits
• Addresses patients and callers in pleasant and a professional manner while screening and/or handling calls
• Releases medical records in accordance with HIPPA and FGP ROI guidelines
• Monitors and completes patient front-end work queues to address any pre or post visit missing information in a timely manner
• Remains current on latest best practices, policies and protocols
• Maintains cleanliness of both personal and patient space, including waiting areas and restocks supplies as needed
• Demonstrates knowledge of the organization's service standards and incorporates them into the performance duties
• Provides material such as forms and letters for appropriate patient and/or provider needs
• Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff as well as access center representatives when applicable
• Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements and/or heavy workload
• Demonstrates communication skills: Using appropriate vocabulary and grammar when obtaining and conveying information to physicians, nurses and staff at various levels; in person, over the phone, in writing and in electronically sent messages

Requirements

• High School Diploma
• Excellent organizational, interpersonal and verbal and written communications skills
• Strong customer service orientation
• Basic knowledge of word processing, spreadsheet, database and Internet applications
• Light, accurate keyboarding skills
• Ability to complete multiple tasks efficiently and thrive in a teamwork environment

Nice-to-haves

• Intermediate knowledge of computer-based scheduling and appointment programs

Benefits

• Health insurance coverage
• Paid holidays
• Paid time off (PTO)
• Professional development opportunities