Secretary/Receptionist

Unclassified - Morris, IL

Full-time - Entry Level

Morris, IL

About the position

The Secretary/Receptionist at North Central Behavioral Health System plays a crucial role in ensuring the smooth operation of the front office and clinical records management. This full-time position operates on a Monday through Friday schedule, focusing on providing excellent customer service and administrative support to both clients and agency staff. The individual in this role will be responsible for managing client interactions, scheduling appointments, and maintaining accurate clinical records. The position requires a high level of organization and attention to detail, as well as the ability to work effectively in a fast-paced environment. In this role, the Secretary/Receptionist will greet clients as they arrive, answer phone calls, and process inquiries. They will utilize an electronic scheduling system to manage client appointments and ensure that all necessary information is collected accurately. The responsibilities also include accepting payments, balancing cash receipts, and making bank deposits. The individual will be tasked with opening and creating new client charts, scanning documents into the electronic medical record (EMR) system, and retrieving confidential client records as needed. Additionally, the Secretary/Receptionist will perform various support duties for agency staff, which may include typing letters, mailing agency information, and copying documents. They will maintain a master schedule of all client appointments and assist clients in completing necessary personal data forms. This position is essential for ensuring that clients are informed about agency policies and procedures, and that their information is handled with care and confidentiality.

Responsibilities

• Answers the phone and processes calls/inquiries.
• Meets, greets and processes individuals who present in the front office.
• Schedules client appointments utilizing an electronic scheduler.
• Accepts and receipts payments, balances cash receipts and makes bank deposits.
• Processes Work Order Requests.
• Opens and/or creates new client charts, scans documents into the EMR and retrieves confidential client records.
• Performs support duties for all agency staff in one of the agency’s offices.
• Insures that accurate client information is collected and that clients are aware of agency policies and procedures.
• Does scanning, typing letters, mailing agency information as needed, copying, and other necessary duties as required.
• Keeps master schedule of all client appointments; assists clients in the completion of necessary personal data form.

Requirements

• High school diploma or GED required.
• Basic computer and keyboard skills required.
• Valid driver's license, vehicle, and insurance required.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with electronic health record and computer programs.
• Able to work in a team setting with others in shared space.

Nice-to-haves

• 1-2 years of experience working in a medical office preferred.
• Previous work with Electronic Medical Record preferred.