Secured Space Operator (GSOC/Dispatcher) - Day shift

$72,800 - $72,800/Yr

Security Industry Specialists - Santa Clara, CA

Full-time - Entry Level

Santa Clara, CA

Administrative and Support Services

About the position

The Secured Space Operator (GSOC/Dispatcher) serves as the communication hub for incidents requiring an Emergency Services Unit (ESU) response. This role involves monitoring internal communication platforms, maintaining situational awareness of security-related incidents, and ensuring timely dissemination of information to security personnel and stakeholders. The position is part of a 24/7 operation, requiring flexibility to work various shifts and assist with overtime as needed.

Responsibilities

• Utilizing communication channels to communicate with various teams
• Sharing relevant information from one chatroom to another
• Documenting all information and sharing with appropriate stakeholders
• Monitoring CCTV systems for the specific location of ongoing incidents
• Maintaining the status and location of Emergency Services members
• Requesting assistance from other team members to expedite the process
• Communicating effectively and competently
• Cutting necessary internal tracking tickets, e.g. Security Bulletins
• Coordinating local Law Enforcement responses to any incident as necessary
• Performing other job-related duties as assigned.

Requirements

• CPR/AED certification
• Unarmed State Guard certification as prescribed by presiding state law
• Associate's degree or two plus years of work experience in military, law enforcement, government, or corporate security
• General knowledge of security systems including alarm monitoring, electronic access control, and CCTV
• Ability to type at least 40 WPM

Nice-to-haves

• Lenel knowledge
• Dependable team player with business maturity and enthusiasm
• Ability to multitask and adapt well to fast-paced environments

Benefits

• $35/HR based on training and experience
• Health, Dental, Vision, and 401k
• Paid Time Off including Sick/Safe Time
• A dynamic and challenging work environment with opportunities for growth