Secured Space Operator (GSOC/Dispatcher) - Grave Shift

$62,400 - $62,400/Yr

Security Industry Specialists - Herndon, VA

Full-time - Entry Level

Herndon, VA

Administrative and Support Services

About the position

The Secured Space Operator (GSOC/Dispatcher) is responsible for serving as the communication hub for incidents requiring an Emergency Services Unit (ESU) response. This role involves monitoring various internal communication platforms to maintain situational awareness of security-related incidents and ensuring timely dissemination of information to security personnel and stakeholders. The position operates 24/7, requiring flexibility to work all shifts and assist with overtime as needed.

Responsibilities

• Monitoring CCTV, investigating alarms, and responding by sending patrol or alerting Emergency Services as needed.
• Utilizing communication channels (email, phone, radio) to communicate with various teams, including sharing relevant information from one chatroom to another.
• Maintaining the status and location of Emergency Services members.
• Documenting all information and sharing with appropriate stakeholders.
• Performing administrative responsibilities such as cutting necessary internal tracking tickets, e.g. Security Bulletins.
• Performing other related duties as required.

Requirements

• CPR/AED certification.
• STATE GUARD CERTIFICATION complete and maintained as prescribed by presiding state law, as well as all client requested certification; all documentation and fees are the responsibility of the employee unless otherwise noted.
• Associates Degree or minimum 2+ years experience in a security, law enforcement or military discipline.
• General knowledge of security systems including alarm monitoring, electronic access control, and CCTV.
• Ability to handle highly confidential and sensitive information; excellent judgement, discretion and diplomacy.
• Dependable team player with business maturity and enthusiasm with the ability to deliver high level of customer service.
• Capacity to work independently without direct supervision and multitask.
• Flexibility to work any shifts on any day of the week (Mon-Sun) including holidays and willingness to assist the team with overtime if needed.
• 40 Words Per Minute Typing Speed.

Benefits

• $30.00 hourly pay
• Health, Dental, Vision, and 401k for eligible employees
• Paid Time Off including Sick/Safe Time
• A dynamic and challenging work environment with opportunity for growth