Security Account Manager - Event Stadium

$75,000 - $80,000/Yr

GardaWorld - Memphis, TN

Full-time - Mid Level

Memphis, TN

Administrative and Support Services

About the position

The Account Manager position at GardaWorld Security Services is a pivotal role that involves directing and coordinating activities to ensure optimal efficiency and profitability within the operations of the company. Reporting to the Area Manager or Regional Director, the Account Manager is responsible for overseeing day-to-day operations, which include recruiting, hiring, security licensing, training, scheduling, event day operations, and various administrative responsibilities. This role requires a proactive approach to managing operations and ensuring compliance with company procedures, while also focusing on maximizing customer satisfaction and operational effectiveness. In this position, the Account Manager will create staffing estimates, track costs, review contracts for compliance, and supervise both company labor and subcontractors. The role demands effective communication of goals to the game-day operations team and maintaining accurate records for internal and external reporting. The Account Manager will also engage with customers regularly to gather feedback and ensure their needs are met, thereby enhancing customer satisfaction. Additionally, the role includes mentoring and coaching subordinates, planning and directing work, and ensuring that payroll records are completed accurately and on time. The Account Manager must adhere to budgetary constraints, including labor percentages and profit rates, and will be required to be on-call during weekends and evenings as needed. The position may involve up to 25% travel, making it essential for the Account Manager to be adaptable and responsive to changing situations. Overall, this role is crucial for maintaining the operational integrity of the company while fostering a positive work environment and ensuring high levels of customer service.

Responsibilities

• Ensure all day-to-day operations are operating within the procedures set forth by the company.
• Responsible for creation of staffing estimates and tracking estimated cost vs. actual cost.
• Review contracts for compliance and supervise company labor and subcontractors.
• Ensure accurate payroll, invoices, and timely collections.
• Suggest operation strategies to improve execution and provide additional value in a cost-effective manner.
• Effectively communicate goals to the game-day operations team and maintain accurate records for reporting.
• Proactively communicate with customers and seek feedback to improve customer satisfaction.
• Supervise and coach subordinates to maintain morale and productivity.
• Responsible for accurate and timely completion of payroll records at designated accounts.
• Ensure accurate scheduling of staff and fill open positions within 96 hours of shift start time.
• Adhere to budgets including overtime percentages and labor percentages.
• Be on-call during weekends/evenings as needed.
• Perform other duties and responsibilities as requested.

Requirements

• Valid Driver's License
• Excellent management skills
• Customer Focus - Maintaining awareness and seeking to meet the needs of customers
• Excellent communication skills both oral and written
• Leadership Orientation - Actively seeks ways to guide and mentor others
• Initiative - Engages in proactive behavior and looks for new project opportunities
• Adaptability - Responds effectively to changes in situation or information
• Bachelor's degree in related field or equivalent experience
• Minimum of three years of previous operations, service or project management experience
• Experience in event staffing, security, sports management, or athletics preferred
• Ability to pass a background check

Benefits

• Medical
• Dental
• Vision
• 401K
• EAP