Security Account Manager ( Health Care)

Allied Universal - North Providence, RI

Part-time - Mid Level

North Providence, RI

Administrative and Support Services

About the position

The Account Manager at Allied Universal is responsible for overseeing the day-to-day operations of an assigned security account. This role involves managing a team of security personnel, ensuring high-quality security services, and maintaining effective relationships with clients and employees. The Account Manager is tasked with meeting financial and operational goals while providing exceptional customer service. The position requires strong leadership skills and the ability to handle various management responsibilities, including hiring, training, and performance management.

Responsibilities

• Supervise the day to day security operations of an assigned client site
• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
• Ensure the client site is provided with high quality security services to protect people and property
• Build, improve and maintain effective relationships with both client and employees
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
• Ensure all required reporting and contract compliance requirements are met
• Assure regular communication of issues or program with Client
• Handle any escalated security issues or emergency situations appropriately
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
• Develop staff in both technical and professional skills through performance management
• Assure that employee grievances are heard and resolved and that personnel records are updated and accurate
• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel
• Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
• Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions
• Ensure complete customer satisfaction
• Capably utilize WinTeam for scheduling and billing, and to produce reports that require interpretation and action for effective business management
• Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

Requirements

• Four (4) year degree in Criminal Justice, Business Administration or related field
• Previous Contract Security, facilities management, military or law enforcement experience
• At least two (2) years of business management/operations/supervisory experience
• Ability to develop and grow customer relationships
• Experience in hiring, developing, motivating and retaining quality staff
• Outstanding interpersonal and communications skills
• Ability to work in a team-oriented management environment with the ability to work independently
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
• Previous payroll, billing and scheduling experience preferred
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude

Nice-to-haves

• Experience in a Hospital Environment

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually
• Five sick days
• Four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly