Security Account Manager - Retail Mall

Allied Universal

Full-time - Manager

Administrative and Support Services

About the position

The Security Account Manager for Allied Universal is responsible for overseeing the day-to-day operations of security services at a luxury retail mall in Staten Island. This role involves managing a team of security personnel, ensuring high-quality service delivery, and maintaining effective relationships with clients and employees. The position requires strong leadership skills to meet financial and operational goals while providing excellent customer service.

Responsibilities

• Supervise the day-to-day security operations of the assigned client site.
• Manage a team of security officers and site/shift supervisors, including hiring, scheduling, payroll, training, and development.
• Ensure high-quality security services to protect people and property at the client site.
• Build and maintain effective relationships with clients and employees.
• Coordinate necessary support services to meet financial and operational goals and provide quality customer service.
• Ensure compliance with reporting and contract requirements.
• Handle escalated security issues or emergency situations appropriately.
• Communicate staffing needs and assist recruiters in hiring quality candidates.
• Develop staff through performance management and training.
• Ensure employee grievances are addressed and personnel records are accurate.
• Communicate policies and job openings through an updated READ file at each site.
• Meet all contractual scheduled hours with minimal unbilled overtime.
• Conduct site-specific training and maintain operational procedures for emergency reference.
• Manage uniforms, equipment, supplies, and vehicles at the account.
• Proactively communicate with the client to ensure satisfaction.

Requirements

• Proven experience in security management or a related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle emergency situations effectively.
• Proficiency in scheduling and billing software, preferably WinTeam.

Nice-to-haves

• Experience in retail security management.
• Knowledge of security technology and systems.
• Certifications in security management or related fields.

Benefits

• Medical, dental, and vision coverage.
• Life insurance.
• Retirement plan.
• Employee assistance programs.
• Company discounts and perks.