Security Account Manager

$46,500 - $46,500/Yr

Disability Solutions - Tucson, AZ

Full-time - Mid Level

Tucson, AZ

Administrative and Support Services

About the position

The Account Manager at GardaWorld is responsible for ensuring exceptional service delivery to clients in Tucson, AZ. This role involves operational oversight, client relationship management, and team coordination, requiring effective communication and a proactive approach to navigate complex security scenarios.

Responsibilities

• Supervise the day-to-day service provided to the client and ensure service is of the highest standard
• Develop and maintain effective relationships with clients and employees
• Liaise between GardaWorld, clients, and assigned staff
• Meet regularly with clients to address problems and provide status updates
• Participate in the selection, orientation, training, and continual development of staff assigned to the account
• Ensure 100% payroll and billing accuracy
• Ensure compliance with assigned accounts' federal, state, and local regulations
• Respond quickly to critical situations
• Read and write detailed reports
• Enforce client procedures, regulations, and standards

Requirements

• At least 21 years of age or older as required by applicable law or contractual requirements
• Minimum 3 - 5 years of professional-level experience required
• Prior experience in the security industry, law enforcement, and/or military is a plus
• Experience in scheduling, operations, or other functions of the security industry is a plus
• Excellent management skills
• Customer focus and awareness of internal and external customer needs
• Excellent oral and written communication skills
• Strong team leadership, team building, and facilitation skills
• Proactive behavior and initiative in seeking new project opportunities
• Adaptability to changes in situation or information
• Ability to pass an extensive background check

Nice-to-haves

• WinTeam experience is a plus