Security and AV Technician

Embarkit - West Des Moines, IA

Full-time - Mid Level

West Des Moines, IA

Administrative and Support Services

About the position

As a Security and AV Technician at EmbarkIT, Inc, you will be responsible for the installation, configuration, and maintenance of security systems and audio-visual (AV) equipment. This role requires expertise in low-voltage electrical systems, AV technology, and troubleshooting, with a focus on delivering tailored solutions to clients while ensuring compliance with industry standards.

Responsibilities

• Install, configure, and maintain security systems, including IP Video surveillance cameras, access control, and intrusion detection systems.
• Set up and integrate AV systems, such as projectors, displays, sound systems, video conferencing equipment, control systems, and digital signage.
• Run and terminate cabling for security and AV systems, ensuring tidy and organized installations.
• Perform routine maintenance on security and AV systems to ensure peak performance.
• Troubleshoot and repair security and AV equipment, including hardware and software issues.
• Provide on-site support for system malfunctions and minimize system downtime.
• Integrate security and AV systems with other networked systems for seamless operation.
• Program and customize security and AV systems based on client specifications.
• Update firmware and software for security and AV devices as needed.
• Collaborate with clients to understand their needs and offer tailored solutions.
• Conduct training sessions for clients on system operation.
• Provide ongoing technical support and guidance to clients.
• Keep detailed records of installations, configurations, and maintenance activities.
• Ensure compliance with industry standards and local regulations for all installations.
• Stay current with trends and innovations in security and AV technology.

Requirements

• High school diploma or equivalent required; certifications in relevant areas (e.g., CompTIA, AVIXA, security certifications) are a plus.
• Experience in installing and maintaining security and AV equipment.
• Solid knowledge of low-voltage electrical systems, wiring, and cabling standards preferred.
• Familiarity with network protocols and IP-based systems is advantageous.
• The ability to read and interpret technical drawings and schematics is a plus.
• Certifications in security systems (e.g., CCTV, alarm systems), AV control systems (e.g., Q-SYS), and cybersecurity practices for security/AV systems preferred.
• Strong problem-solving skills with keen attention to detail.
• Excellent communication skills with the ability to work independently and as part of a team.
• Flexible schedule, including the ability to travel up to 30%-40% as needed.
• Ability to pass drug screenings and background checks.
• Valid driver's license with an insurance-approved driving record (must maintain less than 3 points on fleet policy).

Nice-to-haves

• Certifications in relevant areas (e.g., CompTIA, AVIXA, security certifications) are a plus.
• Familiarity with network protocols and IP-based systems is advantageous.
• The ability to read and interpret technical drawings and schematics is a plus.

Benefits

• Health insurance
• Paid time off
• Professional development assistance
• Paid holidays
• Comprehensive benefits package (Medical, Dental)
• Travel expenses covered
• Opportunities for career growth and professional development