Microsoft - Redmond, WA
posted 7 days ago
The Security Customer Experience Engineer II role at Microsoft involves directly managing and resolving critical escalations from top Security customers. This position is part of the Customer Escalation Management team within the Security Customer Experience Engineering organization, focusing on delivering exceptional customer experiences through proactive escalation management and collaboration with engineering and partner teams. The role requires deep technical expertise in Microsoft Purview and involves engaging with various stakeholders to address complex customer issues, ultimately contributing to product design improvements and customer success.