Security Dispatcher

WIND CREEK CHICAGO SOUTHLAND - East Hazel Crest, IL

Full-time

East Hazel Crest, IL

About the position

The Security Dispatcher plays a crucial role in maintaining communication between the casino and security officers, acting as the central hub for information and assistance within the facility. This position requires a high level of customer service and guest interaction, ensuring safety and security protocols are followed while providing a welcoming environment for all visitors.

Responsibilities

• Answer phones and radio messages for various situations, including medical emergencies and 911 calls.
• Log calls with time and description, acquiring useful camera coverage when possible.
• Control the radio net and direct responses according to established procedures.
• Screen all non-team members and verify authorization for entry into back-of-house (BOH).
• Ensure visitors and vendors sign in/out and issue/retrieve temporary badges.
• Monitor multiple radios and phones from different internal departments.
• Receive messages and direct them according to procedure.
• Monitor CCTV cameras for security purposes.
• Accept and log lost and found items, including those from hotel rooms.
• Maintain fleet vehicles, control keys, and record entries in the activity log.
• Monitor alarms on the annunciation panel and notify appropriate personnel.
• Coordinate with EMS, local law enforcement, managers, security officers, and the general population during emergencies.
• Make records of events and activities as required.

Requirements

• High School diploma or GED required, or currently enrolled in a GED program with completion within six months of start date.
• Must be twenty-one (21) years of age or older.
• One (1) year experience in law enforcement, corrections, or security dispatch preferred.
• Proficient in Microsoft Word; must achieve at least 70% on a skills test.
• Excellent writing and verbal communication skills; must achieve at least 70% on a skills test.
• Experience in customer relations or guest services is preferred.
• Must complete/pass BASSET and Title#31 training as a condition of employment.

Nice-to-haves

• Experience in a security dispatch capacity is preferred.