Security Dispatcher

WIND CREEK CHICAGO SOUTHLAND - East Hazel Crest, IL

Full-time

East Hazel Crest, IL

About the position

The Security Dispatcher serves as the communication hub for the casino, facilitating interactions between security officers and the facility. This role is crucial for ensuring safety and security through effective communication, customer service, and operational support. The dispatcher handles various forms of communication, including radio and telephone, and is responsible for managing emergency situations, monitoring CCTV, and ensuring authorized access to the facility.

Responsibilities

• Answer phones and radio messages for various reasons, including medical/EMT responses and 911 calls.
• Log calls, time, and descriptions, acquiring useful camera coverage where possible during emergencies.
• Control the radio net and direct responses according to established procedures.
• Screen all non-team members and verify authorization for entry into back-of-house (BOH).
• Ensure visitors and vendors sign in/out and issue/retrieve temporary badges.
• Monitor multiple radios and phones from different internal departments at all times.
• Receive messages and direct message intent according to procedures.
• Monitor CCTV cameras for security purposes.
• Accept and log lost and found items, including those from hotel rooms.
• Maintain fleet vehicles, control keys, and record required entries on the activity log.
• Monitor alarms on the annunciation panel and notify appropriate personnel according to procedures.
• Coordinate with EMS, local law enforcement, managers, security officers, and the general population during emergencies.
• Make records of events and activities as required.

Requirements

• High School diploma or GED required, or currently enrolled in a GED program with completion within six months of start date.
• Must be twenty-one (21) years of age or older.
• One (1) year experience in law enforcement, corrections, or other security dispatch capacity preferred.
• Experienced and proficient user in Microsoft Word; must achieve at least 70% on a skills test.
• Excellent writing and verbal communication skills; must achieve at least 70% on a skills test.
• Participation in a panel interview is required, along with a realistic job preview involving role-play scenarios.

Nice-to-haves

• Experience in customer relations or guest services.

Benefits

• Flexible scheduling to meet organizational needs, including weekend and holiday shifts.