Security General Manager - Glass City Center

$65,000 - $70,000/Yr

Disability Solutions - Toledo, OH

Full-time - Mid Level

Toledo, OH

Administrative and Support Services

About the position

The General Manager is responsible for overseeing the daily operations of the organization, ensuring efficiency and profitability while managing a team. This role involves coordinating staffing, training, and event operations, as well as maintaining communication with customers and leadership to enhance service delivery and satisfaction.

Responsibilities

• Ensure all day-to-day operations are compliant with company procedures.
• Create staffing estimates and track costs against actual expenses.
• Review contracts for compliance and supervise labor and subcontractors.
• Communicate operational goals to the game-day operations team and maintain accurate records for reporting.
• Proactively seek feedback from customers to improve satisfaction and meet their needs.
• Supervise and coach subordinates to maintain morale and productivity.
• Ensure timely and accurate completion of payroll records.
• Schedule staff accurately and fill open positions promptly.
• Adhere to budgetary constraints including labor percentages and profit rates.
• Be available for on-call duties during weekends and evenings as needed.
• Travel up to 25% as required.

Requirements

• Valid Driver's License
• Excellent management skills
• Strong customer focus
• Excellent oral and written communication skills
• Leadership orientation with team building skills
• Proactive initiative in seeking new project opportunities
• Adaptability to changing situations
• Bachelor's degree in a related field or equivalent experience
• Minimum of three years of operations or project management experience
• Experience in event staffing, security, or sports management preferred
• Ability to pass a background check

Benefits

• Medical
• Dental
• Vision
• 401K
• EAP