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Xoriant - Irving, TX
posted 2 months ago
About the position
The Security Incident Response (SIR) module ServiceNow Product Manager will oversee the management and deployment of ServiceNow products, focusing on the Security Incident Response module. This role involves coordinating with various stakeholders to address defects, managing the ServiceNow roadmap, and supporting consensus-building for transformative projects. The position requires a strong understanding of cybersecurity and the ability to evaluate systems and processes to enhance efficacy across teams.
Responsibilities
- Manages deployed ServiceNow products and platform leadership
- Coordinates with other platform stakeholders to swiftly remediate defects that block CSFC activities
- Manages the CSFC ServiceNow roadmap and prioritizes feature requests
- Informs wider CSFC product management efforts
- Supports consensus-building across teams for transformative projects, developing products to secure buy-in from both senior stakeholders while working directly with teams responsible for execution
- Researches market and peer cyber capabilities and best practices, developing insightful commentary for potential implementation
- Evaluates systems and processes spanning multiple CSFC teams to ensure maximum efficacy and relevancy
- Liaises with internal and external parties (e.g., peer institutions, security vendors, service vendors, auditors, etc.)
Requirements
- 5 years of experience in Product Management, preferably with a cybersecurity focus
- Experience in managing complex backlogs
- Working knowledge of agile methodologies, vendor engagement, and experience with managing consulting engagements
- Passionate about cyber security with familiarity of operating systems, basic networking, and common security tools
- High attention to detail and work quality with the ability to focus on complex problems for a sustained period
- Strong and efficient Excel and PowerPoint abilities
- Demonstrable interest in innovation and disruption to improve systems and processes
- Highly motivated, with the ability to own tasks and execute on management direction with minimal supervision
- Strong interpersonal skills, with the ability to build consensus and secure buy-in from multiple levels of stakeholders
- Diverse problem-solving experience gained from driving change-leadership activities
- Ability to structure less defined requirements into measurable tasks and milestones
- Experience working in cross-functional teams across silos and organizations
- Superior organization and experience managing many tasks and dynamic priorities simultaneously
- Ability to perform under tight deadlines and deliver high-visibility products
