Security Officer I

WIND CREEK CHICAGO SOUTHLAND - East Hazel Crest, IL

Full-time - Entry Level

East Hazel Crest, IL

About the position

The Security Officer I is responsible for ensuring the safety and security of the casino environment by controlling access, patrolling the premises, and maintaining a visible presence to deter potential threats. This role requires a strong commitment to customer service while enforcing security measures and assisting guests as needed. The position operates 24/7, with shifts assigned based on organizational needs, including weekends and holidays.

Responsibilities

• Control access to the casino by checking identification of patrons who appear under 30 years of age.
• Prevent access to the gaming floor for anyone under the age of 21.
• Patrol the casino floor to identify and address security issues.
• Maintain focus and concentration despite distractions.
• Follow standardized operational procedures and protocols.
• Monitor alcohol consumption and ensure it does not leave the property.
• Provide a warm welcome to patrons and maintain a positive attitude.
• Prepare written reports to document incidents and security activities.
• Transport guests using company vehicles as needed.
• Initiate and prepare Security Incident Reports.
• Escort chips, cash, and table game drops according to company procedures.
• Report any criminal or suspicious activity immediately.
• Ensure compliance with regulatory and company policies and procedures.
• Communicate violations of company policies and regulatory requirements.
• Perform duties related to the IGB Statewide Voluntary Self-Exclusion Program.
• Safeguard the integrity of gaming operations.
• Perform other duties as assigned.

Requirements

• High School diploma or GED required or currently enrolled in a GED program with completion within six months of start date.
• Must be at least 21 years of age.
• One year of experience in law enforcement, military, or security capacity required, or one year of experience in a front of house position within WC required.
• Must complete a basic Security Officer training program with a minimum 80% pass rate within 60 days of employment.
• Must meet and maintain departmental physical fitness standards, including lifting 100 lbs, climbing stairs, and running specific distances within set times.
• Annual re-testing for physical requirements is mandatory.
• Completion of BASSET training and certification and Title 31 training required as a condition of employment.
• Basic first aid, CPR, and AED certification required within 90 days of employment.
• Must successfully pass a job interview, including a guest service audition and report writing exercise.
• Ability to stand and/or walk for the entire shift.
• Willingness to work odd or irregular hours, including nights, weekends, and holidays.
• Willingness to travel for training as required.
• Must have an Occupational License or the ability to obtain one as per the Illinois Gaming Act.
• Must have a current State driver's license and an insurable driving record.

Nice-to-haves

• Experience in a customer service role is preferred.
• Familiarity with gaming regulations and compliance is a plus.

Benefits

• Health insurance coverage.
• Paid holidays and vacation time.
• Opportunities for professional development and training.