Security Officer - Security Operations Officer

About the position

The Security Operations Center Security Officer at Allied Universal® is responsible for providing exceptional customer service and security monitoring in a sophisticated command center environment. This role involves managing communications with customers and on-site personnel, monitoring surveillance systems, and responding to incidents effectively. The position offers opportunities for professional development and career advancement within a dynamic and inclusive workplace.

Responsibilities

• Answer, evaluate, and prioritize incoming telephone and radio calls
• Communicate effectively with on-site security personnel to properly resolve incidents
• Provide pre-arrival emergency or medical instructions to local law enforcement or fire personnel
• Monitor fire/life/safety alarms to determine the necessary level of response
• Escalate and coordinate incidents to the site supervisor
• Maintain the confidentiality of policy and procedure documentation, emergency response and notification information, and administrative and database materials
• Become proficient with several computer applications to properly log data, verify access, create customer profiles, and issue badges
• Become conversant with emergency procedures and evacuation procedures for data center
• Identify suspicious criminal activity and ensure an effective response from local law enforcement, retail center personnel, and/or corporate management
• Operate and monitor internal and external surveillance cameras and state of the art surveillance programs for data center
• Ensure all components of the Security Operations Center surveillance equipment are operating according to expected standards and protocols
• Maintain an effective video management system in accordance with expected standards and protocols
• Effectively maneuver multiple surveillance cameras to obtain a better understanding of a situation, document events and assist with an investigation regarding suspicious activity, property damage, acts of violence, etc.

Requirements

• Security Experience - +1 Years
• High School diploma or equivalent or minimum of five (5) years of work experience
• Must possess, or be able to obtain, Cardiopulmonary Resuscitation (CPR) certification within 60 days of assignment (training is provided on-site)
• Post hire, must complete required monthly training and successfully pass the new hire training program
• Proficient in computers and productivity software
• Excellent oral and written interpersonal communication skills; customer-service oriented
• Capacity to multi-task, to work under pressure, and to think through a problem before making a decision

Nice-to-haves

• Customer service experience
• Prior dispatch or protective service experience

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k) plan, subject to eligibility requirements
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments
• Unused vacation is only paid out where required by law