Security Officer - Supplemental

About the position

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You'll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

• Provide a professional level of customer service and security presence.
• Proactively patrol Mayo Clinic property and security sensitive areas.
• Assist visitors, patients, and staff as needed.
• Help prevent and deter fire, theft, vandalism, illegal entry, etc.
• Utilize security vehicle on a regular or occasional basis.
• Enforce Mayo policies and respond to complaints and service calls for wrongdoing.
• Prepare incident reports/activity logs.
• Work in the Security control centers.
• Manage altercations and emergency crises in an effective and professional manner.
• Operate and communicate on a two-way radio.
• Exhibit good judgment, maturity, initiative, tact, and diplomacy when dealing with people in stressful situations.
• Assist patients, volunteers, visitors, and staff with emergency evacuations.
• Make effective decisions as an emergency first responder.
• Work as a team member with other emergency responders, including law enforcement and fire/rescue personnel.
• Work nights and weekends for security and protection assignments.

Requirements

• High school degree or GED equivalent is required.
• Minimum two years of experience in a customer service, military, security position and/or a similar role.
• Experience in a healthcare setting preferred.
• Experience in patrolling, incident report writing, defensive tactics, emergency response, lock/unlock procedures, door access, and CCTV camera operation.
• Experience with Windows XP or newer and intermediate skills in Microsoft Office software applications.
• Strong sense of customer service and interpersonal skills.
• Strong written and verbal skills.
• Strong problem solving skills.
• Ability to read and communicate effectively in a pleasant, courteous, professional and friendly manner.
• Must have and maintain a valid driver's license and acceptable driving record.
• Must obtain certification from the International Association for Healthcare Security and Safety (IAHSS) as a Healthcare Security Officer within 6 months.
• Must obtain certification in AVADE® and basic CPR/AED within 6 months of hire.

Nice-to-haves

• Associate's degree in law enforcement, criminal justice, security, or a related field preferred.
• Technical aptitude to work with Security Technology.