Security On-Site Dispatch Supervisor

$56,846 - $56,846/Yr

Tarian - Aurora, CO

Full-time - Mid Level

Aurora, CO

1,001-5,000 employees

About the position

The Security On-Site Dispatch Supervisor at Tarian is responsible for overseeing dispatch personnel, ensuring effective training and supervision across various shifts, and maintaining compliance with security protocols. This role involves direct interaction with management and clients to support security operations in high-risk environments, ensuring that all dispatch functions are performed efficiently and effectively.

Responsibilities

• Ensures all dispatch personnel are inputted and updated in Tarian Payroll and Billing system (Vision).
• Maintains and works directly with directors, managers, and VPs on various projects (i.e. Access Control, Incident Reporting, Video Monitoring, Alarms, etc.).
• Maintains dispatchers file folders and ensures training and credentials are met according to Tarian and client policy.
• Supervises dispatchers and ensures they perform their functions effectively.
• Assumes responsibility of the Security Facility Supervisor/Security Program Manager in their absence as directed.
• Assists the Security Facility Supervisor/Security Program Manager with administrative tasks as needed.
• Responsible for coaching, training, recognizing and recommending corrective action opportunities regarding staff performance and behavior.
• Assigns security duties and maintains appropriate staffing levels as circumstances warrant in accordance with Tarian and client policies and procedures.
• Facilitates the coordination, collection, and data entry of security preventive maintenance checks and compliance reporting requirements.
• Answers, documents, and dispatches all incoming calls for Security Services according to established protocols.
• Thoroughly and accurately documents/enters all calls for record and appropriate follow up.
• Generates infant security (Hugs) reports as directed.
• Generates S2 reports for access control groups to ensure personnel transfers and staff are provisioned access for new areas and that older area access is deleted.
• Assists supervisors in reviewing reports in Tarian incident reporting system (Perspective) for accuracy and provides security director with incident reporting data as requested.
• Coordinates and supports access control maintenance and service activities with integrators.
• Maintains temp badges for short term contractors and key control inventory at dispatch.
• Ensures training and dispatch competencies task checklists are up to date according to both Tarian company and client requirements.
• Updates client information for unit and construction changes.
• Ensures quarterly and annual incident report surveys and analysis are completed.
• Creates user roles, profiles, password resets for client access control and application provisioning systems.
• Conducts daily dispatch duties as needed.
• Performs other job-related duties as assigned.

Requirements

• High School diploma or G.E.D. or equivalent combination of education and experience.
• Valid Driver's License and meet company driving standards.
• Supervising experience in a relevant field.
• Demonstrated ability in basic computer skills such as Microsoft Office (Word, Excel, Outlook).
• Excellent customer service skills and genuine desire to assist people and provide protection.

Nice-to-haves

• Associate's degree or higher formal education.
• Previous experience working with the public in a service setting.
• One (1) year of supervisory experience; healthcare security or service industry experience.

Benefits

• Wellness program
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• On-the-job training
• Employee assistance program
• Vision insurance
• Employee discount
• Life insurance
• Pet insurance
• Free fitness classes