Security Operations Account Manager

Allied Universal - Philadelphia, PA

Part-time - Mid Level

Philadelphia, PA

Administrative and Support Services

About the position

The Security Operations Account Manager at Allied Universal is responsible for overseeing the day-to-day operations of assigned security accounts. This role involves managing a team of security personnel, ensuring high-quality security services, and maintaining effective relationships with clients and employees. The Account Manager is tasked with meeting financial and operational goals while providing exceptional customer service and support.

Responsibilities

• Supervise the day to day security operations of an assigned client site
• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
• Ensure the client site is provided with high quality security services to protect people and property
• Build, improve and maintain effective relationships with both client and employees
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
• Ensure all required reporting and contract compliance requirements are met
• Assure regular communication of issues or program with Client
• Handle any escalated security issues or emergency situations appropriately
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
• Develop staff in both technical and professional skills through performance management
• Assure that employee grievances are heard and resolved and that personnel records are updated and accurate
• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel
• Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s)
• Take a proactive role in communicating with the client and meeting his needs; ensure complete customer satisfaction
• Capably utilize WinTeam for scheduling and billing, and to produce reports that require interpretation and action for effective business management
• Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

Requirements

• Four (4) year degree in Criminal Justice, Business Administration or related field
• Previous Contract Security, facilities management, military or law enforcement experience
• At least two (2) years of business management/operations/supervisory experience
• Ability to develop and grow customer relationships
• Experience in hiring, developing, motivating and retaining quality staff
• Outstanding interpersonal and communications skills
• Ability to work in a team-oriented management environment with the ability to work independently
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
• Previous payroll, billing and scheduling experience preferred
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude

Nice-to-haves

• Previous payroll, billing and scheduling experience preferred

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.