SECURITY OPERATIONS ANALYST - SENIOR - CONSULTING

$101,500 - $186,000/Yr

Ernst & Young - Milwaukee, WI

Full-time - Mid Level

Milwaukee, WI

Professional, Scientific, and Technical Services

About the position

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. We are looking for a highly skilled and experienced ServiceNow Security Operations (SecOps) Senior Analyst to join our dynamic team. In this role, you will play a pivotal part in implementing and optimizing ServiceNow solutions for our clients, ensuring their business processes are streamlined and optimized. Your expertise in ServiceNow SecOps, including Security Incident Response, Vulnerability Response, and Threat Intelligence, will be crucial in delivering high-quality services and solutions to our clients. You will lead a tight-knit team in a rapidly growing area of the business, providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around. As a ServiceNow SecOps Senior Analyst, you will collaborate with EY's Cyber, ServiceNow, and client teams to understand and capture business requirements, translating them into technical requirements for ServiceNow configuration. You will assist in the design of the end-to-end solution architecture, guiding offshore teams to configure SecOps modules effectively and optimize security operations workflows. Your role will also involve working closely with clients to provide comprehensive training on the usage and administration of the ServiceNow platform, ensuring they are equipped to utilize its capabilities effectively. In addition to your technical responsibilities, you will be expected to create detailed technical documentation, share expertise and best practices with team members, and foster a culture of continuous learning and knowledge sharing. This position offers a unique opportunity to develop consultancy and analytical skills while establishing and maintaining new customer relationships, all supported by EY's commitment to your professional growth and development.

Responsibilities

• Lead the implementation and optimization of ServiceNow SecOps solutions for clients.
• Collaborate with EY's Cyber, ServiceNow, and client teams to gather and translate business requirements into technical requirements.
• Assist in the design of end-to-end solution architecture for SecOps solutions.
• Guide offshore teams in configuring SecOps modules and optimizing security operations workflows.
• Conduct thorough analysis of clients' existing processes to identify opportunities for improvement.
• Provide technical guidance and mentorship to offshore developers and junior team members.
• Create technical documentation, including architecture diagrams and configuration guides.
• Facilitate User Acceptance Testing with clients and help prioritize defects.
• Develop training materials and provide comprehensive training to clients on ServiceNow functionalities.
• Share expertise and best practices with team members to foster knowledge sharing.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 1 year of recent experience designing and implementing ServiceNow SecOps solutions for large enterprise clients.
• Minimum 3+ years of recent experience working as a ServiceNow Consultant, focusing on ITSM, ITOM, IRM, SecOps, and other IT-related capabilities.
• Prior experience in cybersecurity, with certifications such as CISSP or CISM being a plus.
• Excellent communication and interpersonal skills to engage effectively with clients and team members.
• Ability to develop presentations and functional/technical roadmaps for management.
• Experience with defining contextual, conceptual, and logical models that align business and technical capabilities.
• Strong understanding of ITIL framework and IT service management processes.

Nice-to-haves

• Prior experience with scripting languages such as JavaScript, PowerShell, or Python.
• ServiceNow certifications (e.g., Certified Implementation Specialist - Security Incident Response, Certified Implementation Specialist - Vulnerability Response, Certified System Administrator).

Benefits

• Comprehensive compensation and benefits package based on performance.
• Medical and dental coverage.
• Pension and 401(k) plans.
• Flexible vacation policy allowing you to decide how much vacation time you need.
• Time off for designated EY Paid Holidays, Winter/Summer breaks, and Personal/Family Care.