# SECURITY OPERATIONS COORDINATOR: *$20.00 - $29.00 Per Hour* - (South Holland, IL.)

$41,600 - $60,320/Yr

Federal Protection Agency - South Holland, IL

Full-time - Mid Level

South Holland, IL

Administrative and Support Services

About the position

The Security Operations Coordinator at Federal Protection Agency, Inc. plays a vital role in managing and coordinating security team operations. This position involves overseeing the scheduling of security personnel, drafting and amending security protocols, and providing administrative support to ensure efficient operations. The role requires strong leadership and communication skills, as well as the ability to interact effectively with a diverse range of individuals.

Responsibilities

• Assist the Security Operations Team in managing and scheduling guards.
• Draft and amend security protocols and procedures as required.
• Provide administrative support to ensure efficient security operations.
• Ensure training is provided to perform the job safely and effectively.
• Utilize scheduling software to track employee work schedules and fill open positions due to call-offs or requests for additional coverage.
• Troubleshoot emerging client service issues.
• Collaborate with personnel and Operations managers to ensure deadlines are met.
• Provide direction to Site/Account assigned Officers and assist with areas of responsibility as needed.
• Effectively manage, motivate, coach, and evaluate the performance of assigned staff and officers.
• Assist with the development and implementation of measurement and evaluation tools for efficiency and accuracy.
• Respond to incidents at the site proactively and coordinate the proper response and internal notifications.

Requirements

• Prior supervisory experience in the security industry or a related field (1-2 years).
• High school diploma or equivalent.
• Strong leadership and communication skills.
• Ability to handle situations and make quick decisions.
• Valid driver's license with a clean driving record and reliable transportation.
• Flexible schedule with availability to work weekends and holidays.
• Ability to write and train officers on procedures for each location.
• Computer savvy with multitasking abilities.
• Ability to travel to locations for post inspections.

Nice-to-haves

• Experience with Windows-based programs and Microsoft Office (Word, Excel, Outlook).
• Strong customer service and public relations skills.

Benefits

• Employee assistance program
• Employee discount
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program