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Security Operations Manager
GardaWorld - Huber Heights, OH
posted 2 months ago
About the position
The Security Operations Manager / Client Services Manager at GardaWorld is responsible for overseeing the delivery of high-quality security services to clients in Dayton, OH. This role serves as a key liaison between the organization and its customers, ensuring that service standards are met and that client relationships are effectively managed. The position requires strong management skills, the ability to understand financial reports, and a commitment to customer satisfaction.
Responsibilities
- Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards.
- Develop and maintain effective relationships with clients and employees, serving as the liaison between GardaWorld, clients, and assigned staff.
- Meet regularly with clients to address problems, offer solutions, provide status updates, and ensure contract compliance and customer satisfaction.
- Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts.
- Routinely visit and inspect supervisors and security officers assigned to accounts, reviewing reports, providing training, and ensuring compliance with contract specifications and GardaWorld policy.
- Maintain thorough knowledge of post specifications, post orders, emergency procedures, and client policies necessary for effective operations.
- Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports.
- Ensure compliance with all federal, state, and local regulations in assigned accounts.
- Recommend new approaches, policies, and procedures to improve efficiency of department and services performed.
- Provide rapid response in critical situations.
Requirements
- A college degree in business or a related field.
- Minimum 1 year management experience; 3 years preferred.
- Prior experience in security is required.
- Commercial real estate experience preferred.
- Must have a valid driver's license.
Benefits
- Medical
- Dental
- Vision
- 401K
