Security Operations Manager

About the position

The Security Operations Manager at Allied Universal is responsible for overseeing staffing, scheduling, and payroll processing for Security Professionals at assigned client sites. This role involves maintaining communication with staff, managing employee performance, and ensuring compliance with company policies. The position aims to foster a positive work environment while effectively managing operational needs and employee relations.

Responsibilities

• Interviews and hires qualified applicants to fill open post positions in a proactive and timely manner, following company interviewing guidelines.
• Regularly evaluates low-performing employees for replacement, upgrade, or transfer.
• Makes initial/conditional job offers and job transfers using company forms and procedures, offering rates, schedules, and benefits in alignment with post contract requirements.
• Creates, modifies, and manages post schedules in Winteam to ensure adequate coverage at all times.
• Ensures all positions are staffed according to contract requirements and effectively manages branch overtime through proper scheduling and staffing.
• Receives weekly time-sheets and updates Winteam schedules as necessary, verifying such for self-scheduling accounts.
• Runs bi-weekly payroll according to company procedures and resolves payroll discrepancies in a timely manner.
• Follows all company policies regarding timekeeping procedures, meal and rest period breaks, ensuring documentation is properly maintained.
• Processes requests for final paychecks, anniversary bonuses, and other pay-related issues.
• Conducts disciplinary and counseling sessions with Security Professionals as needed, ensuring documentation according to company standards.
• Initiates termination procedures as needed for voluntary and involuntary separations.
• Maintains regular proactive contact with Security Professionals to ensure effective utilization and training.
• Maintains high employee morale and low turnover through effective communication and timely problem resolution.
• Ensures a smooth running operation by enforcing post-specific policies and procedures through proper communication and training.
• Maintains a well-organized, clean, and effective working area, ensuring all deadlines are consistently met.
• Performs additional projects or tasks as directed by managers.

Requirements

• Minimum high school diploma or equivalent required.
• Prior security industry and/or military experience preferred; college degree or coursework desirable.
• Minimum 3 - 5 years of professional-level experience managing non-exempt employees in a fast-paced service organization.
• Prior experience in the security industry, law enforcement, military, and/or customer service highly desired.
• Experience in scheduling, operations, and/or employee management in a service-related industry is a significant plus.
• Must be able to secure a valid Guard License if required by the state.
• Ability to write effective and concise reports and document investigations and counseling sessions.
• Demonstrated working knowledge of personal computers and Microsoft Office software mandatory.
• Ability to learn and efficiently operate various timekeeping and payroll programs, such as Winteam, eHub, and CyCop.
• Demonstrated ability to be very customer service oriented, with the ability to successfully interact with all levels in the organization.
• Energetic and focused personality with a demonstrated ability to take initiative and manage deadlines.
• Outstanding verbal and written communication skills required.

Nice-to-haves

• Experience in a managerial role within the security industry.
• Knowledge of labor laws and regulations related to employee management.
• Familiarity with employee assistance programs and benefits administration.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• 401(k)
• Employee assistance programs
• Company discounts and perks