Security Operations Manager

$90,000 - $90,000/Yr

Securitas - Westborough, MA

Full-time - Senior

Westborough, MA

Administrative and Support Services

About the position

The Security Operations Manager at Securitas Inc. is a pivotal leadership role focused on project planning, client relations, staff development, and ensuring high-quality service delivery. This position involves overseeing project coordination, managing resources effectively, and leading teams to achieve success while maintaining strong client relationships. The role is designed for individuals who are dedicated, driven, and committed to upholding the company's core values, with a focus on making a significant impact in the security operations field.

Responsibilities

• Supervise and coordinate the activities of security personnel, including guards and security operators.
• Manage staff schedules to ensure adequate coverage and optimal security at all times.
• Conduct regular briefings and training for security staff on emergency procedures, safety protocols, and incident response.
• Oversee the implementation of access control measures to secure facilities and restricted areas.
• Monitor the use of security equipment, including CCTV systems, alarms, metal detectors, and access control systems.
• Conduct regular security audits and inspections to identify vulnerabilities and recommend improvements.
• Respond promptly to incidents, such as security breaches, thefts, or emergencies, and coordinate appropriate actions.
• Conduct initial investigations into incidents and prepare detailed reports for senior management.
• Collaborate with law enforcement and emergency responders as needed.
• Ensure all security protocols and procedures are followed by security personnel.
• Maintain compliance with company policies, safety regulations, and local laws.
• Regularly review and update security policies and procedures to reflect best practices and emerging threats.
• Serve as a liaison between security staff and senior management, communicating key issues and developments.
• Prepare and present reports on security incidents, key performance metrics, and trends to senior leadership.
• Conduct regular risk assessments to identify physical security vulnerabilities and threats.
• Develop and implement mitigation strategies to minimize risks and enhance safety measures.
• Coordinate and participate in emergency drills and safety training sessions.
• Manage daily Security Officer operational staffing requirements and administrative functions, meeting business goals and objectives for assigned locations.
• Conduct quality assurance inspections, monitor, and manage the Security Officers at the assigned clients.
• Ensure subordinate supervisors understand and deliver orders, ensuring sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders.
• Serve as contract liaison with client representatives to ensure delivery of the highest quality of service within a limited turnaround time.
• Oversee the training and operational employment of Security Officers.
• Ensure the highest standards of conduct, appearance, performance, and training are being always met.
• Keep the District Managers apprised of contract performance by accurately communicating the status of compliance and identifying any deficiencies in a timely manner.

Requirements

• Bachelor's degree in Criminal Justice, Security Management, or a related field is preferred.
• Minimum of 4+ years of experience in physical security operations, with hands-on experience in supervising security personnel.
• Experience in crisis management and incident response is preferred.
• Security certifications (like ASIS PSP or CPP) or law enforcement/military background are advantageous.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Life insurance