Security Operations Manager

$103,428 - $155,000/Yr

ID.me - Mountain View, CA

Full-time - Mid Level

Mountain View, CA

Publishing Industries

About the position

ID.me is seeking a Security Operations Manager for our new Mountain View office. This individual will oversee physical security operations, manage office functions, and serve as the front-line leader of the Physical Security Team. This role is integral in creating a safe and efficient work environment and will report directly to the Director of Physical Security and work closely with the Mountain View Site Director.

Responsibilities

• Oversee & manage the workforce, ensuring all guards are equipped to carry out their duties effectively.
• Oversee the contract cleaning service ensuring all duties are performed and supplies are restocked.
• Assign guards to posts and tasks, including escorting guests and vendors.
• Review guard logs and reports for accuracy and action items.
• Conduct and lead monthly safety inspections (Fire, AED/Trauma, Evacuation Chair).
• Serve as the evacuation leader, providing training and leading emergency responses as needed.
• Monitor and maintain CCTV systems and other physical security technology.
• Stand guard post when necessary and remain vigilant while multitasking.
• Inform the Director of Physical Security regularly on events and activities.
• Maintain office and security inventory, ordering supplies and equipment as needed.
• Ensure kitchens and communal areas are clean, organized, and stocked with supplies, including coffee machines and snacks.
• Organize and support office meetings, activities, and employee engagement events.
• Complete daily site walks to identify and address facilities or cleaning concerns.
• Collaborate with property management, building engineers and cleaning services to resolve building-related issues.
• Lift and move up to 50 lbs for tasks such as rearranging furniture or setting up office equipment.
• Manage executive car services for company needs.
• Coordinate meeting / conference spaces both onsite for various departments.
• Track and address tasks and issues through the Jira ticketing system.
• Manage vendor relationships and invoices.
• Prepare weekly reports summarizing updates and activities for leadership.
• Order company lunches, snacks, and employee swag.
• Monitor contractor and employee badge entry into the office.
• Participate in weekly meetings with leadership and teams.
• Be willing to travel for occasional company events.
• Perform additional duties as assigned to support both the physical security program and office operations.

Requirements

• 3+ years of experience in security leadership/supervisory, military, or law enforcement.
• 2+ years of office management.
• Security Guard Certification.
• Proficiency in Microsoft Office, Google Suite, Okta, and Atlassian products.
• Familiarity with Apple computers.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work independently under minimal supervision.
• Ability to lift and move up to 50 lbs.
• No criminal record.
• Availability to be on-site 5 days a week.

Nice-to-haves

• Certifications in CPR, AED, and First Aid (or ability to obtain qualification within 6 months of hire date)

Benefits

• Comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts)
• Basic and voluntary life and AD&D insurance
• 401(k) with company match
• Parental leave
• Unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays
• Short and long-term disability insurance
• Accident and critical illness insurance
• Referral bonus policy
• Employee assistance program
• Pet insurance
• Travel assistant program
• Wellbeing and childcare discounts
• Benefit advocates
• Learning and development benefit