Security Operations Manager

$50,000 - $60,000/Yr

GuardTexas - Richardson, TX

Full-time - Mid Level

Richardson, TX

Administrative and Support Services

About the position

The Security Operations Manager is responsible for managing overall field services, operations, and functions in assigned areas. This includes conducting post reviews, inspections, emergency response, client liaison, post order compliance reviews, and ensuring performance of duties in accordance with client procedures and state and federal regulations.

Responsibilities

• Ensures the delivery of high quality customer service through regular contact with clients
• Manages and coordinates all security operations and programs
• Partners with client location to ensure proper utilization and execution of security programs
• Recruits, selects, orients, trains, and develops staff in collaboration with Corporate Human Resources
• Plans, assigns and directs work, coaching employees to enhance skills and carries out disciplinary action as necessary
• Builds relationships with staff, maintains a positive, professional work environment in full compliance with applicable laws, regulations, policies, procedures, and ensures employees understand and comply
• Ensures compliance with general and specific post orders, including necessary segment training
• Responds in a timely manner to events, issues, staffing deficiencies, and client requests
• Ensures scheduling is handled effectively to meet client requirements while controlling labor costs
• Maintains up-to-date and accurate timekeeping systems and records
• Ensures employees are provided with the necessary equipment and uniforms and control of inventory
• Performs additional functions, duties, and specific tasks of a similar nature and scope necessary to achieve assigned business objectives

Requirements

• The physical and mental capacity to perform all essential functions, with or without a reasonable accommodation
• Maintain composure under conditions of stress, urgency, and in pressure situations
• Visual acuity to observe, receive, and otherwise obtain information from all relevant sources
• Active listening to give full attention to what others are saying, understand the points made, ask questions as appropriate, and not interrupt at inappropriate times
• Critical thinking and sound judgment to use logic and reasoning to identify strengths and weaknesses of alternative solutions and choose the correct approach
• Reading comprehension to understand written sentences and paragraphs in work related documents
• Ability to handle multiple tasks concurrently
• Regular use of vehicle required in the performance of duties
• Occasional walking, reaching with arms and hands, stooping, kneeling, crouching, and crawling in the performance of site surveys

Nice-to-haves

• Performance Management
• Staffing
• Management Proficiency
• Coordination
• Coaching
• Developing Standards
• Process Improvement
• Decision Making
• Strategic Planning
• Quality Management
• Teamwork
• Time Management
• Conflict Management
• Verbal and Written Communication

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays