Security Operations Manager

$50,000 - $60,000/Yr

Guardtexas - Richardson, TX

Full-time - Mid Level

Richardson, TX

Administrative and Support Services

About the position

The Security Operations Manager is responsible for overseeing and coordinating all security operations and programs, ensuring high-quality customer service, compliance with regulations, and effective staff management. This role involves regular interaction with clients, recruitment and training of staff, and maintaining a positive work environment while managing operational efficiency and labor costs.

Responsibilities

• Ensures the delivery of high quality customer service through regular contact with clients
• Manages and coordinates all security operations and programs
• Partners with client location to ensure proper utilization and execution of security programs
• Recruits, selects, orients, trains, and develops staff in collaboration with Corporate Human Resources
• Plans, assigns and directs work, coaching employees to enhance skills and carries out disciplinary action as necessary
• Builds relationships with staff, maintaining a positive, professional work environment in compliance with applicable laws and regulations
• Ensures compliance with general and specific post orders, including necessary segment training
• Responds in a timely manner to events, issues, staffing deficiencies, and client requests
• Ensures scheduling is handled effectively to meet client requirements while controlling labor costs
• Maintains up-to-date and accurate timekeeping systems and records
• Ensures employees are provided with the necessary equipment and uniforms and controls inventory
• Performs additional functions, duties, and specific tasks necessary to achieve assigned business objectives

Requirements

• Bachelor's degree or equivalent combination of education and work experience in the security industry
• Knowledge of security operations
• Knowledge of business operations management and human resources administration
• Use of personal computer and Microsoft Office Suite
• Strong customer service and service delivery orientation

Nice-to-haves

• Performance Management
• Staffing
• Management Proficiency
• Coordination
• Coaching
• Developing Standards
• Process Improvement
• Decision Making
• Strategic Planning
• Quality Management
• Teamwork
• Time Management
• Conflict Management
• Verbal and Written Communication

Benefits

• Overtime for worked holidays
• Access to credit union membership for employees and their families
• Insurance available the first day of the month after 60 days of full-time employment
• Paid vacation after one year
• Reimbursement of uniform deposits
• Company payment of PSB fees to maintain current registration