Security Operations Manager

$85,000 - $176,800/Yr

GardaWorld - San Jose, CA

Full-time - Mid Level

San Jose, CA

Administrative and Support Services

About the position

The Operations Manager at GardaWorld serves as a key liaison between the organization and its clients, ensuring that customer service standards are met and maintained. This role involves overseeing the day-to-day security services provided to various facilities, developing strong relationships with clients and employees, and ensuring compliance with contracts and regulations. The ideal candidate will possess strong leadership skills and a solid understanding of financial reports, contributing to the overall efficiency and effectiveness of the operations.

Responsibilities

• Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards.
• Develop and maintain effective relationships with clients and employees, serving as the liaison between GardaWorld, clients, and assigned staff.
• Meet regularly with clients to address problems, offer solutions, provide status updates, and ensure contract compliance and customer satisfaction.
• Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts.
• Routinely visit and inspect supervisors and security officers assigned to accounts, reviewing reports, providing training, and ensuring compliance with contract specifications and GardaWorld policy.
• Maintain thorough knowledge of post specifications, post orders, emergency procedures, and client policies necessary for effective operations.
• Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports.
• Ensure compliance with all federal, state, and local regulations in assigned accounts.
• Recommend new approaches, policies, and procedures to improve efficiency of department and services performed.

Requirements

• A college degree in business or a related field is preferred.
• Minimum 2 years of management experience; 4+ years preferred.
• Must have security experience overseeing multiple clients and accounts.
• Must have leadership experience.

Benefits

• Medical
• Dental
• Vision
• 401K
• PTO