Security Operations Specialist

Crisis24 Protective Solutions, LP - Annapolis, MD

Full-time - Entry Level

Annapolis, MD

Publishing Industries

About the position

The Security Operations Specialist at Crisis24 is responsible for providing general and emergency assistance to a global client base, utilizing established operational protocols. This role is designed for individuals looking to start a career in security and risk management, offering opportunities to develop valuable skills in a dynamic operational environment. The position requires the ability to work effectively under pressure and as part of a global team, ensuring the safety and well-being of clients in various locations.

Responsibilities

• Support the research and assessment of a threat environment for proposed task/travel.
• Support the research and delivery of pre-travel briefings and presentations to various travelers.
• Monitor requests and supply content to global travel security requests from deployed personnel and clients.
• Oversee security situations in client locations and conduct regular checks on personnel well-being.
• Develop and support security response contingency planning.
• Utilize tracking platforms to monitor events and action at risk notifications.
• Respond to Special Risk calls, gathering key information and escalating internally.
• Support the coordination and communication of security, evacuation, and emergency tasks.
• Maintain and develop post operational reports for internal and external purposes.
• Train and adhere to Crisis24 security and response standard operating procedures.
• Provide day-to-day support and guidance to new front-line staff and Security Specialists.
• Strive to deliver the highest standards of service to customers.

Requirements

• Bachelor's degree in international studies, development, or a related field; or 4 years of direct experience in emergency/crisis response or military response centers.
• Excellent oral and written communication skills, with the ability to convey complex information accurately.
• Native/Fluent English and/or French/German language skills are a plus.
• Strong team player with the ability to handle additional responsibilities calmly and professionally.
• Highly competent in leading teams and briefing senior management.
• Exemplary management, organizational, and administrative skills with attention to detail.
• Proven ability to research, digest, and evaluate various sources of information.

Nice-to-haves

• Experience in psychological first aid is a plus.
• Additional language skills (verbal and written) are an advantage.

Benefits

• Opportunities for personal and career advancement.
• A supportive work environment that values diversity and inclusion.