Security Ops Center Lead

$52,000 - $52,000/Yr

Allied Universal - Lexington, MA

Full-time - Mid Level

Lexington, MA

Administrative and Support Services

About the position

The Security Operations Center Lead Officer is responsible for overseeing the security operations at a high-profile pharmaceutical facility in Lexington, MA. This role involves managing a team of security personnel, ensuring compliance with security protocols, and maintaining a safe environment for employees and visitors. The position requires strong leadership skills, effective communication, and the ability to handle emergency situations with poise.

Responsibilities

• Make emergency notifications as necessary pursuant to site Post Orders
• Provide direction and instruction to subordinates regarding the performance of their duties
• Cross-train officers to make them more versatile and run the site efficiently
• Make productivity and cost reduction recommendations to management
• Make recommendations for physical security surveys and post orders
• Make recommendations for positive and negative personnel actions for those under their direct supervision
• Oversee staffing, scheduling, and on-site training for security officers assigned to the shift
• Ensure that contract-required training and screening elements for security personnel have been met
• Maintain overtime to a minimum or to a predefined level designated by Allied Universal®
• Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to the shift
• Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders)

Requirements

• High school diploma or equivalent
• Current and valid driver's license
• Minimum of one (1) year verifiable and successful security experience
• Minimum of two (2) years of verifiable work experience demonstrating excellent customer service skills
• Ability to maintain poise and self-control during emergency situations
• Capability of understanding and applying written and verbal orders, and of composing reports
• Effective oral and written communication skills; write informatively, clearly, and accurately
• Planning and organizing skills
• Proficiency with Microsoft Office Applications
• Problem-solving skills
• Coaching, mentoring, motivating skills
• Active listening skills
• Encourage effective teamwork
• Assess and evaluate situations effectively
• Synthesize facts, concepts, principles
• Identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Mediate conflict with tact, diplomacy
• Setting and achieving goals
• Attending to detail

Nice-to-haves

• Experience in Emergency Management Systems
• FEMA Incident Command Certification; ICO 100, 200, 300
• Working knowledge of EMS protocols, Medical First Responder or Emergency Medical Technician

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in the company's 401(k) plan, subject to eligibility requirements
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments
• Unused vacation is only paid out where required by law