Security Ops Center Lead

$52,000 - $52,000/Yr

Allied Universal - Lexington, MA

posted 5 days ago

Full-time - Mid Level
Lexington, MA
Administrative and Support Services

About the position

The Security Operations Center Lead Officer is responsible for overseeing the security operations at a high-profile pharmaceutical facility in Lexington, MA. This role involves managing a team of security personnel, ensuring compliance with security protocols, and maintaining a safe environment for employees and visitors. The position requires strong leadership skills, effective communication, and the ability to handle emergency situations with poise.

Responsibilities

  • Make emergency notifications as necessary pursuant to site Post Orders
  • Provide direction and instruction to subordinates regarding the performance of their duties
  • Cross-train officers to make them more versatile and run the site efficiently
  • Make productivity and cost reduction recommendations to management
  • Make recommendations for physical security surveys and post orders
  • Make recommendations for positive and negative personnel actions for those under their direct supervision
  • Oversee staffing, scheduling, and on-site training for security officers assigned to the shift
  • Ensure that contract-required training and screening elements for security personnel have been met
  • Maintain overtime to a minimum or to a predefined level designated by Allied Universal®
  • Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to the shift
  • Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders)

Requirements

  • High school diploma or equivalent
  • Current and valid driver's license
  • Minimum of one (1) year verifiable and successful security experience
  • Minimum of two (2) years of verifiable work experience demonstrating excellent customer service skills
  • Ability to maintain poise and self-control during emergency situations
  • Capability of understanding and applying written and verbal orders, and of composing reports
  • Effective oral and written communication skills; write informatively, clearly, and accurately
  • Planning and organizing skills
  • Proficiency with Microsoft Office Applications
  • Problem-solving skills
  • Coaching, mentoring, motivating skills
  • Active listening skills
  • Encourage effective teamwork
  • Assess and evaluate situations effectively
  • Synthesize facts, concepts, principles
  • Identify critical issues quickly and accurately
  • Compile, sort, and interpret data
  • Research, investigate, compile information
  • Mediate conflict with tact, diplomacy
  • Setting and achieving goals
  • Attending to detail

Nice-to-haves

  • Experience in Emergency Management Systems
  • FEMA Incident Command Certification; ICO 100, 200, 300
  • Working knowledge of EMS protocols, Medical First Responder or Emergency Medical Technician

Benefits

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in the company's 401(k) plan, subject to eligibility requirements
  • Seven holidays annually paid at time and a half, if worked
  • 40 hours of vacation after one year of employment at eligible work assignments
  • Unused vacation is only paid out where required by law
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