Security Portfolio Manager

$100,000 - $100,000/Yr

Disability Solutions

Full-time - Mid Level

Administrative and Support Services

About the position

The Portfolio Manager at GardaWorld plays a crucial role in ensuring the highest standards of security services are delivered to clients. This position serves as a vital liaison between the organization and its customers, focusing on maintaining exceptional customer service and representing GardaWorld as the premier provider of contract security services in the industry. The ideal candidate will possess a strong understanding of financial reports and will be able to establish personal credibility with both internal and external clients through honesty, consistency, and dependability. In this role, the Portfolio Manager will supervise the day-to-day security operations at various facilities, ensuring that the services provided meet the highest standards. Building and maintaining effective relationships with clients and employees is essential, as the manager will regularly meet with clients to address any issues, provide solutions, and ensure complete customer satisfaction. This includes communicating needs, providing status updates, and ensuring compliance with contracts. The Portfolio Manager will also be involved in the recruitment, selection, orientation, training, and ongoing development of staff assigned to the accounts. Regular visits to inspect supervisors and security officers will be necessary, which includes reviewing reports, providing training and guidance, evaluating proficiency, and ensuring compliance with contract specifications and GardaWorld policies. The manager will assist in developing and implementing staffing schedules, budgets, payroll, and other necessary reports, while ensuring compliance with all federal, state, and local regulations as well as contracts and collective bargaining agreements. Additionally, the Portfolio Manager will be responsible for recommending new approaches, policies, and procedures to improve the efficiency of the department and services provided. Following progressive discipline on all corrective actions is also a key responsibility of this role.

Responsibilities

• Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards.
• Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff.
• Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction.
• Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts.
• Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including reviewing reports, providing training & guidance, evaluating proficiency, ensuring compliance to contract specifications, and initiating corrective action as required.
• Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for effective operation within the business unit.
• Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports.
• Ensure 100% compliance with all federal, state, and local regulations in assigned accounts.
• Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts.
• Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
• Ensure progressive discipline is followed on all corrective actions.

Requirements

• A college degree in business or related field.
• Minimum 1 year management experience; 3 years preferred.

Benefits

• medical
• dental
• vision
• 401k (company match)
• generous PTO