Security Service Technician - Cheyenne, WY

Cook Solutions Group - Cheyenne, WY

Full-time - Entry Level

Cheyenne, WY

About the position

Cook Solutions Group is seeking a Full-Time Security Service Technician in Cheyenne, WY, who is experienced in DMP and Access Control. The role requires excellent customer service, communication, and time management skills, along with a professional attitude and appearance. The technician will be responsible for installing and servicing electronic and physical security products, troubleshooting alarm failures, and ensuring compliance with customer requirements and applicable codes.

Responsibilities

• Travels to client's site for alarm failure troubleshooting and repair, expected to travel for up to a week at a time when necessary.
• Installs and services electronic and physical security products including pulling wire.
• Installs and wires electronic equipment used in systems.
• Accounts for all installation and service tools/equipment and all job parts/inventory.
• Tests all installed/serviced equipment to ensure proper performance and compliance with customers' requirements and all applicable codes.
• Troubleshoots and repairs electronic and physical security equipment.
• Communicates important project status information to management as necessary (installation or service).
• Communicates with customers on job status or completion (installation or service).
• Conducts site surveys upon request of management.
• Completes and turns in all required paperwork in a timely manner according to established procedures and deadlines, i.e., time sheets, expense reports, change orders, equipment transfers, etc.
• Follows Purchasing procedures using database system and supervisor approval to account for products needed.
• Maintains and controls assigned truck stock inventory in an organized manner. Reports stock items during company inventory audits.
• Maintains control and safeguards all company or customer property or information of which employee has been entrusted.
• Ensures company vehicle is maintained according to established standards. Keeps vehicle clean, inside, and out.
• Maintains clean driving record and operates company vehicles using safe driving practices.
• Responsible for training less experienced employees and trainees on company procedures, systems, and installation/service techniques.
• Ensures all work is performed to CSG quality standards and practices.
• Works in compliance with Federal/State laws regarding safety of self and others always.
• Expected to solicit new business when not working on service or installation.

Requirements

• Knowledge of Bosch, DMP, March DVR, 3VR, and/or Lenel Access control product lines required.
• High School Diploma or GED equivalent required.
• 2 - 5 years of electronic and physical security service and installation experience and/or training; or equivalent combination of education and experience.
• Valid driver's license and clean driving record.

Nice-to-haves

• Knowledge of security equipment such as alarm systems, access control, video, CCTV systems, drive up systems, & under-counter teller equipment is preferred.
• Customer service experience is a plus.
• Ability to travel up to a week if necessary.

Benefits

• 401(k) matching
• Fuel card
• Paid holidays
• Paid time off
• Tuition reimbursement