Self-Pay Specialist - Requisition #933840

Oaklawn Hospital - Marshall, MI

Full-time

Marshall, MI

Hospitals

About the position

The Self-Pay Specialist is responsible for managing follow-up and collection efforts on self-pay accounts, ensuring that patients are assisted in arranging payment methods for services rendered. This role involves a high volume of communication with patients, negotiating payment plans, and providing information regarding financial assistance programs.

Responsibilities

• Place collection calls on accounts per established procedure.
• Negotiate tactfully when contacting patients to collect on amounts owed.
• Collect self-pay balances by assisting patients in arranging a method of payment consistent with hospital procedures.
• Assist patients in qualifying for the hospital's financial assistance program.
• Understand and analyze large volumes of numerical and financial data.
• Maintain a clear, concise, and complete history on each account according to established procedure.
• Review self-pay accounts and determine patient insurance status; input the information into the system and ensure the bill drops to the appropriate payer.
• Respond to patient's request for information timely and in accordance with established procedure.
• Answer a high volume of incoming calls, assisting the patients as appropriate.
• Assist patients with questions concerning insurance coverage and balances due.
• Perform all other duties as assigned by management.

Requirements

• Associate degree.
• One (1) year experience in third-party billing and claims processing and healthcare related collection experience.
• Computer experience and skills, including keyboarding.
• Excellent verbal communication, interpersonal, and critical thinking skills.
• Ability to respond to questions in a tactful and professional manner.
• Good customer service skills.
• Ability to negotiate, persuade, and influence.
• Ability to perform all work with accuracy, efficiency, and quality.