Self Storage Facility Assistant Manager
Volta Global - Fayetteville, NC
posted 3 months ago
About the position
The Self Storage Assistant Manager plays a crucial role in supporting the overall operations and management of a self-storage facility. This position is essential for ensuring that the facility runs smoothly, provides excellent customer service, and achieves occupancy and revenue goals. The Assistant Manager works closely with the Facility Manager to oversee day-to-day operations, tenant relations, facility maintenance, and various administrative tasks. This role requires a proactive approach to customer service, as well as strong organizational and communication skills to effectively manage tenant interactions and facility operations. In terms of customer service, the Assistant Manager is responsible for providing exceptional service to both current tenants and potential customers. This includes responding to inquiries, assisting with unit rentals, and providing detailed information on storage options. The Assistant Manager also addresses tenant concerns, resolves issues, and maintains positive tenant relations, ensuring that all interactions contribute to a high level of tenant satisfaction. Additionally, the Assistant Manager assists with move-ins and move-outs, guiding tenants through the facility's policies and procedures. Facility operations are another key responsibility of the Assistant Manager. This includes conducting regular inspections of the facility to ensure that cleanliness, security, and safety standards are consistently met. The Assistant Manager also assists with maintenance tasks, which may include repairs, landscaping, and ensuring that all facility equipment, such as security systems and gates, are functioning properly. Administrative duties are also a significant part of this role. The Assistant Manager assists with tenant paperwork, lease agreements, and rental payments, maintaining accurate records and financial documentation. They handle tenant inquiries through various communication channels and assist in managing the facility's database and property management software. Sales and marketing efforts are supported by the Assistant Manager as well. This includes implementing marketing strategies to attract new tenants, conducting facility tours, and upselling additional services. The Assistant Manager also participates in community outreach activities and promotional events to enhance the facility's visibility and occupancy rates. Financial management is a critical aspect of the Assistant Manager's responsibilities. They assist with rent collection, late fee management, and maintaining accurate financial records. Collaborating with the Facility Manager, the Assistant Manager helps monitor and achieve revenue targets while managing delinquencies and tenant account updates. Overall, the Assistant Manager plays a vital role in fostering long-term relationships with tenants and ensuring the success of the self-storage facility.
Responsibilities
- Provide exceptional customer service to tenants and potential customers
- Respond to inquiries, assist with unit rentals, and provide information on storage options
- Address tenant concerns, resolve issues, and maintain positive tenant relations
- Assist with move-ins, move-outs, and provide guidance on facility policies and procedures
- Conduct regular facility inspections to ensure cleanliness, security, and safety standards are met
- Assist with facility maintenance tasks, including repairs, landscaping, and cleanliness
- Ensure proper functioning of security systems, gates, and other facility equipment
- Assist with administrative tasks, such as tenant paperwork, lease agreements, and rental payments
- Maintain accurate tenant records, contracts, and financial documentation
- Handle tenant inquiries and concerns via phone, email, or in-person interactions
- Assist in managing the facility's database and property management software
- Assist in implementing marketing strategies to attract new tenants and maximize occupancy
- Conduct facility tours, provide information on storage options, and upsell additional services
- Support marketing efforts through online platforms, social media, and local advertising
- Assist with community outreach activities and participate in promotional events
- Assist with rent collection, late fee management, and maintaining accurate financial records
- Collaborate with the Facility Manager to monitor and achieve revenue targets
- Assist in managing delinquencies, collections, and tenant account updates
- Maintain regular communication with tenants, including providing updates, reminders, and promotions
- Address tenant inquiries, resolve problems, and ensure high tenant satisfaction
- Assist in implementing tenant retention strategies to foster long-term relationships
Requirements
- High school diploma or equivalent
- Strong organizational and problem-solving skills
- Excellent communication and interpersonal skills
- Proficient computer skills
- Ability to work independently, multitask, and prioritize responsibilities
- Understanding of financial management principles and budgeting
Nice-to-haves
- Additional experience in self-storage or a related field is a plus
Benefits
- Health insurance
- Dental insurance
- Paid time off
- Vision insurance
