Selling Lead - Full Time

About the position

At Belk we have a vision to reimagine the shopping experience. As a Selling Lead, you will drive sales, ensure a consistent customer experience, maintain presentation and safety standards, and resolve customer concerns. You will partner with management closely to ensure our team of associates cares for our customers in an environment where we thrive by winning together. You are empowered to do the right thing. We believe all goals can be achieved through growing outstanding teams!

Responsibilities

• Care for our customers by being friendly and role modeling behavior on the sales floor.
• Selling and servicing our customer comes first; any task is interruptible.
• Build a connection with our customers through suggestive selling.
• Be comfortable with technology to provide a seamless Omni shopping experience.
• Meet or exceed solicitation goal for Belk Credit Rewards program.
• Train associates about store assortment and inventory available through Omni resources/belk.com.
• Resolve customer service issues quickly and efficiently.
• Support Store Management with coordination of the daily operations of the store including merchandising new product to the floor.
• Work proactively with others to maintain visual and merchandising presentation standards to ensure a seamless customer experience.
• Ensure the timely floor setup, including signage, for promotional and seasonal business activity.
• Role model adaptability to change.
• Maintain a welcoming and friendly attitude toward associates and customers.
• Role model best practices in selling behaviors, merchandising process, and pricing procedures to ensure a seamless customer experience.
• Maintain a safe shopping and working environment by ensuring associates use safety equipment in accordance with OSHA regulations.
• Open and close the store, including weekends.
• Model customer service behaviors as well as coach in the moment to customer service behaviors.
• Drive customer service during assigned shifts by celebrating wins in the moment and communicating further coaching needs to management team.
• Train new associates using Onboarding Guides and best practices to ensure new associate understands their roles and responsibilities.
• Lead floor presentation adjustments in anticipation of new product.
• Teach associates to present merchandise consistent with merchandising standards.
• Lead floor replenishment and use discretion to tailor standards to store needs.
• Follow all Cash Office and Asset Protection procedures for opening and closing the store.
• Remain current on all company policies and ensures that all policies, standards, and procedures are maintained and followed in a consistent manner.

Requirements

• Experience in retail preferred.
• High School Diploma or GED equivalent.
• Proficient in Excel and Access; able to type 'X' words a minute; understanding of retail store operations.
• Retail or customer service management experience.
• Excellent communication skills.