SEMCO Sr. Business Process Analyst

$86,000 - $112,750/Yr

Altagas Ltd. - Port Huron, MI

Full-time - Mid Level

Port Huron, MI

Utilities

About the position

The Sr. Business Process Analyst at SEMCO Energy plays a crucial role in the Customer Accounting team by conducting detailed technical and data analysis of key business processes. This position focuses on identifying best practices, suggesting improvements, and implementing necessary changes to enhance operational efficiency. The analyst will collaborate with various departments, develop recommendations to address business issues, and ensure that processes align with customer experience improvements and evolving business needs.

Responsibilities

• Serve as a subject matter expert on the design and functionality of key business processes.
• Map existing processes and design improved ones.
• Structure large amounts of information within a process framework.
• Ensure processes are configured to support ongoing customer experience improvements and evolving business needs.
• Collaborate with teams from other business units and internal organizations to evaluate functionality and processes to solve business problems.
• Provide business intelligence support to the CS community by creating metrics, reports, analyzing, and mining data related to customer information and billing, ensuring data integrity.
• Support senior management and users by developing complex analytical reports to support business metrics/measurements.
• Perform Internal Audit review support for SOX.
• Undertake special projects upon request.
• Research processes, collect data, and analyze information.
• Analyze business processes and workflows to identify improvement opportunities.
• Monitor, measure, and provide feedback on process performance.

Requirements

• Bachelor's degree in business or a related field preferred.
• 5+ years of experience with relevant development technologies/tools and working knowledge of enterprise financial and billing systems required.
• Experience with database/data management systems, such as SAP IS-Utilities & MV90 Application or a similar application is required.
• Strong business background with an emphasis on analytical skills.
• Proven ability to analyze data using data analysis tools, as well as logically analyze and solve business problems.
• Ability to establish rapport and effective working relationships with business partners, all levels of management, and peers.
• Effective communication skills, both verbal and written, with diverse audiences at all organizational levels.
• Excellent problem-solving skills.
• Proficiency in using computer software and applications, including Microsoft Office Access, Excel, Outlook, PowerPoint, and Word.

Benefits

• Health insurance
• Retirement plans
• Savings plans
• Paid time off (PTO)
• 401K matching
• Medical, dental, and vision coverage