Senior Account Manager Comms & Operations (Freelance)

$90,000 - $120,000/Yr

Cmgrp - New York, NY

Full-time - Mid Level

New York, NY

Professional, Scientific, and Technical Services

About the position

The Senior Account Manager - Communications & Operations will oversee the communications needs across multiple brands and client services teams. This role involves managing day-to-day account handling, project and financial management, and providing direction and support to junior team members. The position requires expanding industry awareness and communication skills to effectively identify and implement a global vision for projects based on client objectives, while also contributing to strategic input and identifying new opportunities.

Responsibilities

• Day-to-day management of client projects and accounts.
• Manage all stages of speaker bureau contracting for several client brands.
• Prepare communications packets based on project type and execution of initiatives.
• Prepare ancillary items for live events and support quality control of data for each item.
• Assist in project status calls and taking call notes, driving team on delivery of follow-up actions.
• Assist in agenda preparation, timelines preparation, and timeline management.
• Prepare project/event trackers with HCP names, demographics, and project-specific data fields.
• Track responses in Excel and maintain daily updates to be shared with the team each morning.
• Prepare internal communications timeline for routing of communications to editorial and creative teams.
• Manage client initiatives calendar for all outgoing communications to ensure no overlap.
• Research and book venues for client dinners and 1:1 faculty meetings, tracking invitees.
• Support ad hoc requests such as data analytics of evaluation responses and preparation of faculty area maps based on data set.
• Provide junior team with clear and accurate project briefs and delegate workload accordingly.
• Provide constructive and timely feedback to team and highlight training needs to line managers.
• Regularly update client on progress and any changes to ongoing account activity.
• Ensure timely response by team to client inquiries and adherence to Virgo house style format and quality standards.
• Accurately input hours worked into timesheets on SAP.

Requirements

• 5-7+ years of account management experience within a healthcare communications and/or logistics company.
• Proficient in MS Word, Excel, and PowerPoint.
• Excellent people management skills.
• Excellent verbal and written business communication skills.
• Excellent project and time management skills.
• Ability to multitask and work under pressure.
• Financial management skills.
• Good negotiating and influencing skills.
• Excellent editing and quality control skills.

Nice-to-haves

• Bachelor of Arts or Bachelor of Science preferred or of graduate caliber.

Benefits

• Salary range of $90,000-$120,000 based on skills, qualifications, and experience.
• Equal Opportunity/Affirmative Action employer.