Noble Studios - Reno, NV
posted about 2 months ago
About the position
Noble Studios is seeking an experienced Senior Account Manager, also referred to as a Senior Client Success Manager, to join our dynamic team. This role is pivotal in leveraging leadership, strategic thinking, and critical problem-solving skills to foster meaningful connections with clients and internal cross-functional teams of digital marketing experts. The Senior Client Success Manager will be responsible for driving outcomes and performance that align with our clients' objectives, ensuring that our agency continues to deliver exceptional service and results. In this position, you will lead cross-functional teams dedicated to positively impacting our clients' businesses. As a Senior Client Success Manager, you will not only manage accounts but also act as a team leader, advocate for both the client and the company, and a thought leader in the industry. Your role will involve facilitating the efforts of your internal team, ensuring that projects and services meet or exceed client expectations. You will provide strategic direction that empowers your team to perform at their best through open problem-solving and inspiration. Your primary responsibilities will include managing multiple clients, developing annual account plans, and identifying revenue growth opportunities. You will facilitate detailed scopes of work for current client projects, maintain strong client relationships, and ensure that all communications and deliverables align with client goals. Additionally, you will define KPIs and objectives for client projects, ensuring clarity and alignment within your team to meet or exceed expectations. Your ability to communicate effectively and manage client engagements will be crucial in ensuring client satisfaction and balanced ROI for our efforts. As a thought leader, you will provide insights on services, products, and marketing best practices, leveraging the expertise of Noble's subject matter experts to benefit our clients. This role requires a proactive approach to identifying opportunities and recommending solutions that help our clients thrive in their respective industries.
Responsibilities
- Manage multiple clients to annual account plans and revenue growth opportunities.
- Develop strategies to achieve targets for client accounts.
- Facilitate detailed scopes of work for current client projects and proposals that align with client goals.
- Maintain client relationships and facilitate delivery of information, reports, recommendations, and briefings.
- Proactively identify opportunities to recommend solutions to existing clients.
- Define the KPIs and objectives for client projects and services.
- Ensure clarity and alignment of the team with client goals.
- Ensure accurate and timely scoping, estimation, scheduling, and coordination efforts for projects.
- Effectively communicate project expectations and milestones to team members and clients.
- Manage client engagements effectively to ensure client satisfaction and balanced ROI.
- Provide thought leadership on services, products, and marketing best practices.
Requirements
- A four-year college degree or equivalent education and experience in a related discipline.
- 6+ years of experience in account management within the marketing/technology/web industry.
- Demonstrated success with client relationship management or customer service.
- Strong problem-solving, critical thinking, and troubleshooting skills.
- Experience with recommending solutions and making business cases for investments.
- Accurate verbal and written communication skills.
- Ability to set expectations and ensure understanding and agreement.
- Solid working knowledge of current digital technologies.
- Ability to gain consensus and build enthusiasm for ideas and solutions.
- Assertive, inspiring problem solver who enjoys motivating a team.
- Ability to elicit cooperation from a variety of sources and personalities.
- Demonstrated ability to work in alignment with company values and standards.
- Knowledge and experience with website design, development, and performance marketing.
Nice-to-haves
- Proven success in implementing digital marketing solutions in an agency or as a client.
- Knowledge of selling methods that result in strong relationships and client business growth.
- Experience in a digital marketing agency.
- Familiarity with geographical markets and target verticals (travel and tourism, B2B, ecommerce).
- Curiosity in exploring and integrating AI tools into work.
Benefits
- Generous time-off policy including two companywide paid weeks off each year, plus 10 days of personal PTO and 5 days of sick & safe time.
- Paid company-observed holidays.
- Ongoing learning and growth opportunities including guest speakers and workshops.
- Work on innovative projects for notable clients in the travel and tourism industry.
