Noble Studios - Las Vegas, NV
posted about 2 months ago
About the position
Noble Studios is seeking an experienced Senior Account Manager, referred to as a Senior Client Success Manager, to join our dynamic team. This role is pivotal in leveraging leadership, strategic thinking, and critical problem-solving skills to foster meaningful connections with clients and internal cross-functional teams of digital marketing experts. The Senior Client Success Manager will be responsible for driving outcomes and performance that align with our clients' objectives, ensuring that our agency continues to deliver exceptional service and results. In this position, the Senior Client Success Manager will lead cross-functional teams dedicated to positively impacting clients' businesses. This role goes beyond traditional account management; it encompasses team leadership, client advocacy, and thought leadership within the industry. The Senior Client Success Manager will work closely with the leadership team, ensuring accountability for the effectiveness of team engagements. They will facilitate the efforts of their internal team, ensuring that projects and services not only meet but exceed client expectations. By providing strategic direction and fostering an environment of open problem-solving and empowerment, the Senior Client Success Manager will create conditions for team members to perform at their best. The ideal candidate will manage multiple clients, develop annual account plans, and identify revenue growth opportunities. They will facilitate detailed scopes of work for current client projects, maintain strong client relationships, and ensure that clients are well-informed about their Noble team and the results being achieved. This role requires a proactive approach to identifying opportunities for existing clients, defining KPIs and objectives for projects, and ensuring clarity and alignment within the team regarding client goals. Effective communication of project expectations and milestones is crucial, as is the ability to manage client engagements to ensure satisfaction and balanced ROI. The Senior Client Success Manager will also provide thought leadership on services, products, and marketing best practices, leveraging Noble's subject matter experts to benefit clients.
Responsibilities
- Manage multiple clients to annual account plans and revenue growth opportunities.
- Develop strategies to achieve targets for client accounts.
- Facilitate detailed scopes of work for current client projects and proposals that align with client goals.
- Maintain client relationships and deliver information, reports, recommendations, and briefings to ensure clients are connected to their Noble team.
- Proactively identify opportunities to recommend solutions to existing clients.
- Define KPIs and objectives for client projects and services.
- Ensure clarity and alignment of the team with client goals to meet or exceed expectations.
- Ensure accurate and timely scoping, estimation, scheduling, and coordination for projects and service delivery.
- Effectively communicate project expectations and milestones to team members and clients.
- Manage client engagements to ensure satisfaction and balanced ROI of efforts.
- Provide thought leadership on services, products, and marketing best practices.
Requirements
- A four-year college degree or equivalent education and experience in a related discipline.
- 6+ years of experience in account management within the marketing/technology/web industry.
- Demonstrated success with client relationship management or customer service.
- Strong problem-solving, critical thinking, and troubleshooting skills.
- Experience with recommending solutions and making business cases for investments.
- Accurate verbal and written communication skills.
- Ability to set expectations and ensure understanding and agreement.
- Solid working knowledge of current digital technologies.
- Ability to gain consensus and build enthusiasm for ideas and solutions.
- Assertive, inspiring problem solver who motivates a team.
- Ability to elicit cooperation from a variety of sources, including upper management and clients.
- Demonstrated ability to work in alignment with company values and standards.
- Knowledge and experience with website design, development, and performance marketing.
Nice-to-haves
- Proven success in implementing digital marketing solutions in an agency or as a client.
- Knowledge of selling methods that result in strong relationships and client business growth.
- Experience in a digital marketing agency.
- Familiarity with geographical markets and target verticals (travel and tourism, B2B, ecommerce).
- Curiosity in exploring and integrating AI tools into work.
Benefits
- Generous time-off policy including two companywide paid weeks off each year, 10 days of personal PTO, and 5 days of sick & safe time.
- Paid company-observed holidays.
- Ongoing learning and growth opportunities including guest speakers and workshops.
- Work on innovative projects for notable clients in the travel and tourism industry.
