Senior Account Manager *Remote with occasional travel*

Providence

Full-time - Mid Level

10,001+ employees

Hospitals

About the position

The Senior Account Manager is responsible for maintaining and expanding relationships with Providence ministries and external partner hospitals through the management of Virtual Care and Digital Health (VCDH) solutions. This role acts as a liaison among various stakeholders, ensuring effective communication and collaboration to enhance the adoption of digital health programs. The position involves monitoring contract performance and supporting regions in achieving clinical and financial objectives.

Responsibilities

• Build and maintain strong consultative partnerships with customers, understanding their needs and providing appropriate solutions.
• Develop and execute account strategies to maximize customer satisfaction while retaining and growing within existing customer base.
• Work closely with cross-functional teams, including project management, clinical support, operations, tech, and marketing to deliver seamless service and support to customers.
• Analyze account performance metrics and customer feedback to identify areas for improvement, growth, and product development.
• Stay informed about industry trends, competitor activities, and regulatory changes to advise customers effectively.
• Address customer concerns promptly and effectively, serving as the primary point of contact for any business-related issues.
• Regularly update CRM tool and maintain reports on account status, performance, and strategic initiatives for management.

Requirements

• Bachelor's Degree in Healthcare related field or equivalent combination of education and experience
• 6 years of Account Management or Project Management experience
• 4 years of experience leading the strategic direction for projects and developing project plans

Nice-to-haves

• Master's Degree in Healthcare related field
• 5 years of experience in healthcare organization working with clinical, administrative leaders.

Benefits

• 401(k) Savings Plan with employer matching
• Health care benefits (medical, dental, vision)
• Life insurance
• Disability insurance
• Paid parental leave
• Vacation and holiday time off
• Voluntary benefits
• Well-being resources