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About the position
Responsible for developing strategies for effectively aligning technology, service and solutions that meet the objectives of our largest and most unique Express Scripts client relationships. Responsible for the strategic planning, internal coordination, maintenance, and communication of client technology needs. Must be skilled in influencing processes and expectations as needed to balance clients' needs and technology ability to deliver within the enterprise portfolio needs, and maintain client relationship and service level expectations.
Responsibilities
- Oversee and influence overall tech enhancement management within assigned client portfolio.
- Work with cross-functional areas such as BPO, benefits, information technology, regulated markets, product, account team and operations to ensure successful technology management.
- Elicit and document business/user requirements and translate them into detailed functional specifications.
- Assist tracking and reporting of project progress, issues, and risks to ensure deliverables are on track.
- Maintain strong client relationships with senior leaders to ensure retention and client satisfaction targets are met or exceeded.
- Manage complexities of complex, high quantity, & sometimes contradictory information to effectively solve problems.
- Oversee client resolution/escalation of client issues as it relates to custom technology projects or strategies.
- Perform functions as part of the account team. Build seamless relationships internally.
- Lead ongoing collaborative efforts with external leadership and their consultants to conduct off-site meetings and recurring webcasts as appropriate.
- Champion internal advocacy for client service and member experience.
- Support tech projects across Strategic Markets for efficiencies, duplication of tech requests.
- Provide counsel and advice to top management on significant Business Project Management matters.
- Determine requirements, plan projects, establish priorities and monitor progress.
- Identify and expose the business opportunities and implications of re-engineering projects.
- Identify and facilitate process design changes and execute process improvement initiatives.
- Analyze and measure the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements.
- Provide measurement support (i.e. development, reporting, validation and improvement).
- Coordinate with other project managers as needed.
- Focus on providing thought leadership and technical expertise across multiple disciplines.
- Recognized internally as 'the go-to person' for the most complex Business Project Management assignments.
Requirements
- Bachelor's degree in related field or equivalent work experience, proven track record in account management
- 8+ years of relevant work experience
- Proficient PC skills including Microsoft Word, Excel, and PowerPoint
- Knowledge of the PBM industry
- Knowledge around Public Sector entities preferred
- Superior verbal and written communication skills are essential
- Collaboration, strategic operations, and leadership skills are essential
- Developed organizational, analytical, interpretative and time management skills
- Cost avoidance
- Systems and process
