Senior Account Manager

About the position

As a Senior Account Manager, you will play an integral part in maintaining and growing positive client relationships by coordinating daily shipment requests through phone and email, confidently solving any issues that arise and proactively communicating issues or discrepancies. You will develop a profound understanding of both the fluctuating shipping market and how to navigate Giltner's technology.

Responsibilities

• Manage existing key account relationships and offer solutions based on shipping patterns and needs
• Confidently problem solve any issues, such as a missed pick up, late delivery, damaged freight or incorrect billing
• Proactively communicate any issues to the client
• Coordinate all daily shipments through phone and email
• Ensure accuracy and timeliness of billing while proactively notifying client of any changes
• Partner with other departments across Giltner to track shipments, resolve any discrepancies and file claims completely and correctly in a timely manner

Requirements

• Three to five years of industry experience
• Strong communication skills, both written and verbal
• Calm under pressure
• Superior business acumen
• Knowledgeable on relevant modes of transportation
• Team player mentality
• Strong organizational skills with attention to detail
• Ability to manage large amounts of information
• Must have a transferable book of business

Benefits

• Medical, Dental, and Vision Insurance
• 401K
• Flexible Spending Account
• Aflac
• PTO