Senior Accounts Receivable Specialist

Myers Industries - Akron, OH

Full-time - Mid Level

Akron, OH

Primary Metal Manufacturing

About the position

The Senior Accounts Receivable Specialist at Myers Tire Supply plays a crucial role in the finance department, primarily focusing on managing accounts receivable processes and mentoring junior team members. This position is designed for an experienced professional who can handle complex issues and provide guidance to less experienced colleagues. The specialist will be responsible for reviewing escalated issues, collaborating with various teams, and making recommendations for process improvements. The role requires a proactive approach to customer service, ensuring that all incoming requests are addressed promptly and effectively. In addition to mentoring, the Senior Accounts Receivable Specialist will participate in the cash application process, processing customer payments, and coordinating order releases for accounts on credit hold. This includes conducting credit checks, managing customer credit changes, and communicating with the Accounts Receivable Supervisor regarding any unclear payments or short pays. The specialist will also analyze credit risks and work closely with the sales team and customer service representatives to resolve any disputes that may arise. Maintaining accurate records of customer payment statuses and accounts is essential, as is ensuring that the company meets its objectives for Days Sales Outstanding (DSO) targets. The role may also involve generating Accounts Receivable reports and performing other related duties as assigned. The ideal candidate will possess strong analytical skills, a solid understanding of accounts receivable policies, and the ability to work effectively in a fast-paced environment while managing multiple priorities.

Responsibilities

• Train and mentor less experienced team members.
• Monitor incoming requests and respond promptly to ensure great customer service.
• Participate in the cash application process and processing customer payments.
• Coordinate order release and approval activity for orders on credit hold.
• Assist with credit checks and hold release activity to ensure alignment with company goals.
• Coordinate customer credit changes with the Credit Manager.
• Contact Accounts Receivable Supervisor regarding unclear payments on account and short pays.
• Research and recommend initial credit lines.
• Analyze and inform sales, district sales manager, and credit & collections manager of credit risks.
• Partner with sales team and customer service representatives to resolve disputes.
• Research credits and communicate to the customer through the Accounts Receivable Supervisor.
• Communicate bad debt write-off recommendations and approvals to management.
• Maintain accurate records about the customer payment status.
• Maintain accurate customer accounts and Customer Master data.
• Maintain accurate Accounts Receivable and sales tax status.
• Communicate with Sales & Accounts Receivable Supervisor on top outstanding accounts.
• Minimize bad debt write offs by collaborating with collections team for timely collection activity.
• Ensure company objectives for DSO targets are met through customer account management.
• Perform other duties as assigned including Accounts Receivable reporting.

Requirements

• Associate degree preferred in Business Administration, Accounting, or Finance, or at least 5 years of related experience.
• Knowledge of Microsoft Excel and Word proficiency, data entry, data retrieval, and problem solving.
• Familiarity with credit procedures (i.e., Dun and Bradstreet, CreditSafe, Third Party Collections, etc.).
• Excellent organization and communication skills with high attention to detail.
• Ability to work with all levels of management and reconcile values.
• Strong analytical skills to assist in reviewing and managing complex or diverse information.

Nice-to-haves

• Experience in a fast-paced environment with tight deadlines.
• Proficiency in customer service management and handling difficult situations.