Senior Admin Specialist - Customer Support Operations

Duke Energy - Charlotte, NC

Part-time - Mid Level

Charlotte, NC

5,001-10,000 employees

Utilities

About the position

The Senior Admin Specialist in Customer Support Operations at Duke Energy is a career-level position that provides administrative support to various work groups within the organization. This role requires specialized skills and considerable on-the-job experience, allowing the individual to work with limited supervision while supporting multiple managers in a non-exempt capacity.

Responsibilities

• Uses software applications (e.g. Word, PowerPoint, Excel) to prepare correspondence, reports, presentations, agendas, minutes, etc.
• Prepares and updates functional reports or records requiring compilation of information from multiple sources.
• Receives, screens and directs incoming calls, visitors, mail and e-mail.
• Maintains files and calendars.
• Responsible for arranging business travel, coordinating meeting arrangements, and tracking expenses.
• Prepares/Coordinates team meetings/agendas.
• Supports departmental initiatives for Safety & Culture.
• Prepares Communications.

Requirements

• High School/GED degree
• Two (2) years related work experience.

Nice-to-haves

• Associates degree
• Five (5) years related work experience.
• Strong computer skills.
• Demonstrated knowledge and experience with Microsoft Office suite applications, including Excel and PowerPoint, Word, Power BI.
• Demonstrated ability to multi-task and prioritize assignments.
• Demonstrated ability to communicate (both written and oral) in a clear, concise and effective manner.
• Ability to effectively interface with multiple across a department, e.g. managers, supervisors, employees.
• Experience working in a fast-paced, demanding environment with changing conditions.

Benefits

• Health Insurance
• 401K Plan
• Vacation & Paid Time Off