Senior Agile Coach - SVP

About the position

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Citi’s Functions Technology is responsible for delivering Technology solutions to Citi's Functions organizations. Functions Technology mission is to optimize Citi's Technology environment by delivering world class applications, driving standardization of the production environment, reducing complexity, optimizing management of systems supporting global functions such as Compliance, Controls, Internal Audit and Risk, and introducing innovative technologies that provide new business capabilities, reduce the technology total cost of ownership, and create a competitive advantage for Citi. The Agile Transformation Lead is a highly visible and impactful position that will serve to shepherd GFT’s technical organization through a multi-year modern agile transformation. Along the way you will work with our nascent agile delivery teams and existing team of Agile Coaches to build proven industry practices and scalable processes for agile product delivery. In addition, you will coach our delivery teams to enable continuous improvement, provide transparency for agile transformation risks and overall progress to stakeholders, and act as a change agent to reinforce the agile mindset shift.

Responsibilities

• Effect change by acting as a guide for agile teams and programs during GFT’s multi-year agile transformation.
• Partner with stakeholders, existing Agile Coaches, and functional leaders define and execute upon strategies for adopting agile ways of working.
• Perform hands-on coaching activities for your teams and programs, including but not limited to: Advise leaders on how to organize, mobilize, and launch agile teams.
• Influence process execution by guiding product owners and mentoring team members.
• Drive continuous process improvement strategies enabling efficient, effective, sustainable and measurable delivery.
• Understand Citi’s risk goal to coach teams to reduce through test automation, minimizing technical debt and increasing quality.
• Report on patterns and anti-patterns in intra-team agile dynamics: Identify patterns for reinforcement and opportunities for team growth.
• Establish feedback loops enabling trust, psychological safety, transparency and customer feedback.
• Design and lead workshops on the pragmatics of Lean-Agile values, principles, and practices.
• Collaborate with our client organizations to adopt sustainable Lean-Agile capabilities and processes.
• Coach and mentor more junior colleagues in agile values and principles.

Requirements

• 10+ years working in an agile culture with deep understanding of Scrum, Kanban and Lean Agile frameworks.
• 7+ years working in an agile environment as a coach.
• 7+ years working in an agile environment as a Product Owner or Scrum Master.
• Demonstrated experience coaching at least 2 agile teams concurrently, through a multiyear agile transformation.
• Experience with large-scale enterprise agile transformation with demonstrated experience with Scaled Agile Framework (SAFe) or other scaling frameworks and deep understanding of agile values and principles.
• Demonstrated experience facilitating collaborative sessions, managing customer expectations, and ensuring work is aligned with the enterprise goals and objectives.
• Demonstrated experience in coaching to common practices to reduce risk with a deep understanding of compliance requirements for a bank.
• Understanding of the technical enablers of agile delivery and how they operate within an agile organization (e.g., CICD, DevSecOps).
• Expertise with agile tool suites including Atlassian, Agility Health Radar, MS Teams, or similar agile management tooling.
• Experience with agile testing and technical engineering techniques (TDD, BDD) and DevSecOps tools.

Nice-to-haves

• A passion for learning new technologies, and a desire for personal growth, through self-study, formal classes, or on-the-job training.
• Active leadership in the agile community.

Benefits

• Medical, dental & vision coverage.
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.