Cisco - San Jose, CA
posted about 1 month ago
As a Senior AI Technical Product Manager at Cisco Systems, you will play a crucial role in enhancing our web customer service delivery and ensuring customer engagement. This position requires a collaborative approach, working closely with various teams including Engineering, Product Management, Marketing, Support, Sales, Strategy, Customer Experience, Finance, Legal, and Operations. Your primary focus will be on supporting customer success throughout the pre and post-sales processes, ensuring that our AI programs and solutions are delivered in a timely and exceptional manner. In this pivotal role, you will be responsible for coordinating all aspects of product management for AI delivery. This includes overseeing the entire product lifecycle from concept and design to production, testing, forecasting, cost management, promotion support, and end-of-life strategies. You will need to understand the design and deployment of AI infrastructure solutions that utilize Ethernet to meet high-performance computing requirements. Collaborating with multi-functional teams, you will assess AI workload requirements and develop tailored infrastructure solutions to meet those needs. Your strategic management skills will be essential as you implement marketing activities that align with our growth objectives, including market share, revenue, profit, and return on investment across various business channels. You will work closely with executives and business line partners to define the problems that need solving with AI, develop product roadmaps, and prioritize solutions effectively. Additionally, you will implement enhanced Ethernet technologies to improve network performance and reliability, ensuring efficient data transfer across the network by understanding Priority Flow Control (PFC) settings. You will also be responsible for developing a comprehensive governance and review cadence with customers and internal partners, ensuring measurable improvements and positive customer impact through regular executive reviews and meetings. Leading customer delivery engagements, you will provide partner support for large-scale solutions and complex issues, leveraging your deep technical expertise to engage effectively with Engineering and other relevant teams to resolve sophisticated problems while maintaining clear communication about the product's use case.