Walmart - Bentonville, AR
posted 2 months ago
The Process Lead II will work with both Walmart Internal business areas and external contacts to obtain and apply any aged receivable balances owed by Walmart customers. The associate will work through any concerns and challenges specific to collection efforts. This includes written and verbal communication to customers and business partners to reach resolution of any unpaid balances. They will also be responsible for working across Enterprise Business Services, Controllership, and finance to improve the effectiveness of accounting operations. The role involves managing customer portfolios through collection efforts via written communication and phone calls, supporting customer disputes related to billing, payments, and collection efforts, and generating and submitting invoice reversals and rebills as needed and requested by the business. The Process Lead II will conduct account deep dives on challenging accounts and present to customers to support collection efforts. Collaboration with Accounts Payable on outstanding claim disputes impacting receivable balances is also a key responsibility. Additionally, the Process Lead II will be involved in stakeholder reporting and will partner across the team and with key customers and stakeholders to understand needs, identify root causes of issues, and work with management to implement effective solutions. Leading and participating in projects to implement new initiatives and improve existing processes is also part of the role. Valued attributes for this position include operational accounts receivable or general accounting experience, the ability to work independently while reprioritizing deliverables, clear communication skills, problem-solving abilities, and a customer-centric approach.