Senior Analyst - Account Services

Verizon Communications • Basking Ridge, NJ

399d • $67,000 - $124,000 • Remote

About The Position

The Project Manager at Verizon will serve as a key contact for State and Local Government clients, facilitating successful outcomes on large-scale network implementations. This role involves coordinating cross-functional teams, managing project plans, and ensuring service excellence for customers. The Project Manager will be responsible for crafting detailed project plans, providing ongoing status updates, and driving projects to completion while maintaining customer satisfaction and meeting ROI expectations.

Requirements

• Bachelor's degree or four or more years of work experience.
• Three or more years of relevant work experience in project management.
• Experience managing complex projects involving multiple work streams and stakeholders.
• Demonstrated vendor management experience.
• Strong communication skills, both verbal and written.
• Experience dealing with key customers at both frontline and management levels.
• Proficient in Microsoft Office applications (Excel, PowerPoint, Project, etc.).
• Ability to motivate and influence teams to deliver outcomes and results.
• Demonstrated flexibility in handling various situations and activities.

Nice To Haves

• Degree in project management.
• Experience working with Federal customers at various levels.
• Strong familiarity with Verizon tools, processes, and products.
• PMP Certification.
• Exceptional organizational and time management skills.

Responsibilities

• Serve as the primary Project Management contact for key State and Local Government clients.
• Interface with multiple levels of clients to drive successful outcomes on large-scale network implementations.
• Support high visibility strategic project and service implementation by interfacing directly with customers and management.
• Forge cross-functional partnerships to ensure project completion.
• Craft detailed project plans and present business updates to stakeholders.
• Provide ongoing status and action reporting to management and clients.
• Identify global resource requirements and coordinate the right personnel for projects.
• Plan and anticipate issues, adjusting strategies to meet project objectives.
• Develop, review, and continuously improve project processes.
• Drive projects and keep team members on track to meet deadlines.
• Scope and develop project plans for complex intermediate projects, including resource, time, and budget estimates.
• Provide support to solve a wide range of complex issues and problems.
• Ensure customer expectations are met regarding ROI, product quality, functionality, and timely delivery.
• Coordinate the transition of programs from development to implementation.
• Implement recommendations to aid in the successful completion of projects.

Benefits

• Health and wellness benefits
• Short term incentives
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Parental leave
• Adoption assistance
• Tuition assistance
• Other incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Education Level: Bachelor's degree